Experienced Customer Support Specialist – Live Chat and Community Engagement for Veterinary Professionals at arenaflex

Introduction to arenaflex

arenaflex is a pioneering force in the $50B+ animal health industry, dedicated to transforming the way veterinarians purchase the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining their supply ordering processes and allowing them to focus on what matters most – delivering exceptional care to their patients. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians across all 50 states, we are committed to making a positive impact on the lives of millions of animals every year.

About the Position

We are seeking an exceptionally talented and passionate Chat Support Associate to join our growing team at arenaflex. As a key member of our support team, you will play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You will work collaboratively with our team to provide exceptional support to our vibrant community of veterinary professionals, addressing their inquiries, troubleshooting issues, and helping to evolve our platform to meet their evolving needs.

Key Responsibilities

• Respond to user inquiries via live chat, email, and phone in a timely and professional manner, providing accurate and helpful solutions to their questions and concerns.
• Troubleshoot issues quickly and explain scenarios and solutions in an easily digestible and effective manner, ensuring that our users can continue to use our platform with ease.
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more, to ensure the smooth operation of our platform.
• Work cross-functionally with our engineering, partner, and corporate teams to provide information on feature requests and recommendations for enhancements to our tools, helping to drive continuous improvement and innovation.
• Collaborate with vendor and industry partners to streamline communication and alerts between systems, ensuring seamless integration and optimal performance.
• Help to continuously develop and expand processes to streamline support workflows, identifying areas for improvement and implementing effective solutions.

Essential Qualifications

• 1 year of relevant, customer-facing work experience, with a proven track record of providing exceptional support and service to clients or customers.
• 2 Year Associate's Degree or 4 Year College Degree, demonstrating a strong foundation in communication, problem-solving, and critical thinking.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas and solutions in a clear and concise manner.
• Experience in chat support is strongly preferred, with knowledge of intercom and/or other chat platforms being a significant advantage.
• Patient and compassionate, with a strong ability to handle difficult situations and provide empathetic support to our users.
• Able to adapt quickly and manage many concurrent responsibilities, prioritizing tasks and meeting deadlines in a fast-paced environment.
• A strong desire to learn and help our customers succeed, with a positive attitude and a one-for-all team mentality.
• Excellent collaboration skills, with the ability to work effectively with cross-functional teams to drive results and achieve common goals.

Preferred Qualifications

• Tech/start-up work experience, with a strong understanding of the latest trends and technologies in the industry.
• Experience working in a remote or distributed team environment, with a proven ability to work independently and collaboratively in a virtual setting.
• Familiarity with the animal health industry, with a passion for delivering exceptional support and service to veterinary professionals.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our team members with opportunities for growth, development, and continuous learning. As a Chat Support Associate, you will have access to a range of training and development programs, designed to help you build your skills and expertise in customer support, communication, and problem-solving. You will also have the opportunity to work with a talented and experienced team, learning from their expertise and sharing your own knowledge and ideas.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company, with a strong culture of collaboration, creativity, and customer focus. We are committed to creating a work environment that is inclusive, supportive, and empowering, where our team members can thrive and grow. As a remote-first company, we offer a range of benefits and perks, including 100% remote work within the USA, medical, dental, and vision insurance, automatic 401k contribution, and more. We also prioritize work-life balance, with an open vacation policy and bi-annual company retreats.

Compensation, Perks, and Benefits

As a Chat Support Associate at arenaflex, you can expect a competitive salary and benefits package, with opportunities for growth and development. Our benefits include:

• 100% remote work within the USA
• Medical, dental, and vision insurance
• Automatic 401k contribution
• Employee referral program
• At-home office setup
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Conclusion

If you are a motivated and passionate customer support professional, with a strong desire to deliver exceptional service and support to veterinary professionals, we encourage you to apply for this exciting opportunity at arenaflex. As a Chat Support Associate, you will play a critical role in our team, helping to drive growth, innovation, and customer satisfaction. Don't miss out on this chance to join a dynamic and innovative company, with a strong culture of collaboration, creativity, and customer focus. Apply now and take the first step towards an exciting and rewarding career at arenaflex!