[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes. As a Customer Service Representative, you will be the voice of Moen, providing world-class customer service and assisting consumers with product, installation, or warranty questions.

Responsibilities

• Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer
• Develops and maintains knowledge of Moen products and procedures to accurately aid consumers in a timely manner
• Navigates multiple databases across multiple systems to provide the quickest response to the consumer
• Delivers a consumer experience that helps to drive unsolicited, positive “word of mouth” advertisement for Moen
• Take ownership of challenging/sensitive situations and resolve with a sense of urgency, and empathy
• Demonstrates consistent achievement in meeting all required quality, call management and productivity metrics as well as adhering to all processes and procedures within the department
• Performs other duties and/or special assignments as needed

Skills

• High School diploma or equivalent
• Experience in a customer service position is required, call center experience is preferred
• Excellent professional verbal and written communication skills are required
• Proficient PC skills, including the ability to navigate multiple screens and systems
• Incumbent must meet internet speed requirements and have a safe and secure workspace
• Must be able to thrive in a work environment that mandates low mobility and high observation
• Must be available for training March 9, 2026 - April 3, 2026
• Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department
• Call center experience is preferred
• Bi-lingual in French or Spanish are a plus
• Experience with Microsoft Teams a plus

Benefits

• Medical
• Dental
• Vision
• Monthly and annual bonus opportunities
• Paid time off
• 401K
• Profit sharing
• Product discounts
• Flexible time off benefits
• Inclusive fertility/adoption benefits

Company Overview

Company H1B Sponsorship