[Remote] Quality Assurance Analyst

Note: The job is a remote job and is open to candidates in USA. EchoStar Corporation is reimagining the future of connectivity with a diverse range of services including satellite television and smart home installations. They are seeking a highly motivated Quality Assurance Analyst to support field technicians and uphold quality standards across their services.

Responsibilities

• Provide real-time virtual technical support to our field technicians, leveraging a suite of advanced software platforms including Zinc, CAPP, OFS, Slack, FS Installer, and CXO 360
• Manage and process work orders, ensuring strict adherence to established protocols and workflows
• Conduct comprehensive virtual reviews of completed field work to meticulously assess installation quality and ensure compliance with EchoStar's rigorous standards
• Collect, analyze, and interpret data from various sources, particularly large datasets within spreadsheets, to identify key trends, pinpoint areas for improvement, and proactively suggest process enhancements
• Collaborate cross-functionally with internal teams to develop innovative solutions and efficiently escalate complex issues as required
• Execute virtual audits to ensure unwavering compliance with company programs, including robust inventory controls
• Oversee routine data backups and accurately update critical performance metric reports
• Provide dedicated support for Zinc Hotlines, including BD, Flock, and Slomans
• Conduct targeted audits: Tower audits, evaluations of graduated Flock technicians, and pedestal inspections
• Potential involvement in M&D IT Tickets, contributing to critical system support

Skills

• Exceptional proficiency with spreadsheet software, with a strong emphasis on advanced Google Sheets capabilities
• Superior written and verbal communication skills, capable of conveying complex technical information clearly and concisely
• A meticulous attention to detail and highly developed observational skills, enabling the identification of subtle discrepancies and areas for improvement
• A proven aptitude for troubleshooting and effective problem-solving, with a track record of resolving technical challenges efficiently
• A strong willingness to learn, adapt, and thrive in a dynamic, rapidly evolving professional environment
• Availability to work Pacific Standard Time (PST) business hours
• Availability to work on Saturdays and/or Sundays

Benefits

• Flexible spending accounts
• HSA
• A 401(k) Plan with company match
• ESPP
• Career opportunities
• A flexible time away plan

Company Overview