Applications Engineer II

Motorola Solutions is a global community dedicated to enhancing public safety through advanced communication technologies. They are seeking an Applications Engineer II to conduct technical activities related to applications engineering and customer support, driving product development and providing solutions for complex problems.

Responsibilities

• Design and test complete solutions that solve unique, technical problems
• Define new products and features to fill gaps and perform product evaluations and field trials for new product features and accessories
• Respond to customer and sales team requests and questions, providing troubleshooting support, systems integration engineering, product recommendations, engineering analysis, and other services over the phone, online, and in person
• Work individually and with Engineering teams to support these requests via in-house or field testing and validation
• Test and harden existing features through firmware and hardware changes in realistic applications
• Support the Sales Engineering team by helping prepare for demonstrations, training, testing, or recreating bugs and issues seen in the field
• Serve as mentor and leader to newer hires, engage in teaching, mentoring, and assisting with projects and daily activities of other Applications Engineers
• Create and maintain customer-facing documents and content including manuals, guides, videos, application notes, etc. to efficiently support customers and sales
• Oversee and assist the RMA and Loaner teams by providing guidance, equipment recommendations, and vetting customer requests
• Travel requirements – Up to 25% travel (e.g., one week out of the month, typically confined to the workweek) to provide in-person engineering support to customers and the sales team, including demonstrations, troubleshooting, system integration, and training
• Perform other related duties of which the above are representative

Skills

• Bachelor of Science degree in Electrical Engineering, Engineering Technology, or a related technical field
• At least 1-2 years of experience as an Applications Engineer
• Proficiency with Radio Frequency instruments such as signal generators and spectrum analyzers
• Demonstrated ability to operate independently and as part of a team
• NOTE - Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts
• All employment is contingent upon the successful clearance of a background check
• Experience with wireless and radio communication systems, RF signal propagation principles, or digital communication technologies
• Basic understanding of TCP/IP networking protocols
• Comfortability with software support, scripting, Linux environment, C/C++, Python
• Strong verbal and written communication skills to effectively communicate with customers and internal teams
• Ability to work independently, take initiative, and effectively interact with cross-functional teams and customers
• Excellent organizational skills and attentiveness to details; and proficiency with PC office applications
• Ability to multi-task and quickly switch gears

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• And more!

Company Overview