[Remote] Customer Service- Hotel Reservations (Remote)

Note: The job is a remote job and is open to candidates in USA. Cyber Focus AI is dedicated to helping cybersecurity professionals find cutting-edge opportunities in their field. They are seeking a Customer Service representative for hotel reservations to manage customer interactions and assist clients with hotel inquiries, ensuring a seamless booking process and delivering exceptional support.

Responsibilities

• Manage customer interactions and assist clients with hotel reservation inquiries
• Ensure a seamless booking process for customers
• Deliver exceptional customer support to enhance client satisfaction
• Utilize customer relationship management (CRM) tools and relevant technology effectively
• Work independently in a remote environment, ensuring productivity and reliability

Skills

• Strong skills in customer service and customer support
• Experience in enhancing customer experience and maintaining excellent client relationships
• Exceptional communication, problem-solving, and interpersonal skills
• Proficiency in using customer relationship management (CRM) tools
• Prior experience in the hospitality or travel industry is a plus
• Familiarity with booking tools and technologies

Benefits

• Flexible remote schedule allows for full-time or part-time work from anywhere
• Exclusive travel perks, including discounted travel and supplier incentives
• Access to ongoing training and certification in the industry
• Supportive team culture focused on collaboration and growth
• Performance-based income-earning possibilities

Company Overview