Solutions Consultant

8am is a company focused on providing innovative software and payment solutions for law firms and professional service organizations. The Solutions Consultant will act as a trusted advisor, partnering with sales teams to deliver tailored solutions that meet customer needs and drive revenue growth.

Responsibilities

• Partner with Account Executives to uncover customer objectives, workflows and technical requirements
• Translate business challenges into solution recommendations and demonstrate how 8am's software solutions drive measurable business value
• Deliver tailored product demonstrations, proof-of-concept and solution-oriented presentations that highlight ROI, compliance and operational efficiencies
• Serve as the subject matter expert (SME) on 8am's suite of software and payment related applications
• Uniquely understand and empathize with our customer's problems and pain points with the ability to demonstrate and communicate the unique value our solutions have to offer
• Anticipate and address technical questions during the sales cycle with clarity and confidence
• Utilize industry knowledge and expertise to craft custom demonstrations and value propositions by practice area, segment and persona
• Own product engagement with customers during the trial phase. Communicate 8am's value based on activities and work with customers on any identified issues or concerns to a successful conclusion
• Provide competitive intelligence and positioning strategies that differentiate 8am in the market
• Collaborate with sales leadership to develop playbooks, demo scripts, presentation materials and templates that scale across the sales organization
• Train and mentor sales reps on product knowledge, discovery techniques and demo execution
• Maintain accurate notes and feedback in CRM regarding customer input both for wins and losses
• Influence product roadmap and go-to-market positioning with insights from complex sales cycles
• Proactively engage and communicate with customers and software business/technical team regarding feedback, integrations and market
• Stay up to date on industry trends, competitor solutions and emerging fintech/legal tech developments
• Use industry knowledge to guide sales conversations and strengthen 8am's position as a thought leader in payments for professional services

Skills

• Bachelor's degree preferred
• 1-3 years in pre-sales consulting, technical sales or sales engineering in Saas, fintech or payments
• Ability to clearly communicate technical information
• Ability to autonomously manage ambiguous situations
• Strong interest in learning new and challenging platforms
• Familiarity with security, compliance and integration concerns common to small to medium sized professional service providers
• Technical skills combined with significant social prowess
• Genuine passion for customer service and support
• Deep understanding of merchant processing including interchange, compliance (PCI, AML, data security) and integrations with practice management systems
• Comfort conducting demos and participating on calls for extended period of times
• Experience working in a Salesforce environment with an understanding of the platform, users, and the partner ecosystem required
• Experience with sales methodologies such as Sandler, MEDDICC or Challenger
• Ability to thrive in a dynamic, fast-paced environment and quickly acquire new skills
• Prior experience in the legal industry (paralegal, office admin, legal ops, etc.) strongly preferred
• This position is preferred to sit in Austin, TX

Benefits

• Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
• Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
• Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
• Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
• Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

Company Overview