[Remote] Customer Service Specialist I

Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to helping data professionals find their best fit in the industry. They are seeking a Customer Service Specialist I to provide support to customers via phone, email, and chat, while also troubleshooting issues and collaborating with the development team to enhance customer experience.

Responsibilities

• Provide phone, email, and chat support to efficiently resolve customer issues
• Troubleshoot and diagnose reported problems, working towards solutions
• Build strong relationships with customers and colleagues through professional communication
• Identify, test, and verify issues, providing clear documentation to the development team
• Collaborate cross-functionally on customer-focused initiatives to enhance the customer experience

Skills

• At least one year of experience in customer-facing roles
• A bachelor's degree in a related discipline is preferred, with education requirements potentially waived based on practical experience
• Practical knowledge of the healthcare industry is a definite plus
• Exceptional written communication skills and a charismatic phone presence
• Ability to work a flexible 8-hour schedule between 7 AM - 7 PM CST, Monday through Friday
• Experience with tools like Salesforce and Microsoft Teams
• Basic understanding of SQL
• Strong problem-solving skills and ownership over work
• Active listening skills and empathetic customer advocacy
• Insatiable curiosity for learning how things work

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance

Company Overview