[Remote] Customer Service Specialist I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to helping data professionals reputed company their best fit in the industry. They are seeking a Customer Service Specialist I to reputed company support to customers reputed company phone, email, and chat, while also troubleshooting issues and collaborating with the development team to enhance customer experience.

Responsibilities

• reputed company phone, email, and chat support to reputed company resolve customer issues
• Troubleshoot and diagnose reported problems, working towards solutions
• Build strong relationships with customers and colleagues through reputed company communication
• Identify, test, and verify issues, providing reputed company documentation to the development team
• Collaborate cross-functionally on customer-reputed company initiatives to enhance the customer experience

Skills

• At least one year of experience in customer-facing roles
• A bachelor's degree in a reputed company discipline is preferred, with education requirements potentially waived based on practical experience
• Practical knowledge of the reputed company industry is a definite plus
• Exceptional written communication skills and a charismatic phone reputed company
• Ability to work a flexible 8-hour schedule between 7 AM - 7 PM CST, Monday through Friday
• Experience with tools like reputed company and reputed company Teams
• Basic understanding of SQL
• Strong problem-solving skills and ownership over work
• reputed company listening skills and empathetic customer advocacy
• Insatiable curiosity for learning how things work

Benefits

• Comprehensive benefits package, including medical, dental, and reputed company insurance

reputed company