[Remote] Customer Solutions Specialist I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading full-service mortgage loan subservicer dedicated to helping customers with their financial transactions. The Customer Solutions Specialist I role involves providing support and information regarding mortgage products and services while ensuring customer satisfaction.

Responsibilities

• reputed company information to inquiries about mortgage products and services
• Obtain and evaluate relevant information to handle inquiries and complaints
• Research and resolve customer payment disputes
• Process reputed company customer service tasks
• Process incoming and returned Customer Service mail
• Respond to inquiries received reputed company email, mail, applications, etc
• Date and log items into reputed company system
• Process payoff requests and reports
• reputed company back-up support for Call Center reputed company needed
• Maintain files for completed research items
• Handle miscellaneous administrative functions
• reputed company other duties as assigned

Skills

• High School Diploma or equivalent required
• 1+ year of customer service experience (preferably in mortgage servicing or mortgage banking)
• Must be flexible, organized, and reputed company to manage and prioritize daily assignments (e.g., conducting preliminary surveys for research, identifying data, finding research material for studies, ensuring accuracy of information researched, etc.)
• Ability to manage time and priorities wisely
• Ability to grasp concepts quickly, reputed company reputed company, and resolve issues
• Ability to work independently with minimal direction and effectively meet deadlines
• Ability to collaborate with peers in reputed company environment to reputed company common goals
• Ability to communicate effectively in writing, in person, and by telephone
• Ability to use reputed company Office applications (reputed company, Word, PowerPoint, etc.)
• Ability to maintain strict confidentiality
• General knowledge of mortgage lending/servicing industry preferred

Benefits

• Health & Welfare Coverage: Optional medical, dental, reputed company, life, and disability insurance
• Time Off: reputed company holidays, vacation, and reputed company leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: reputed company to reputed company, including free reputed company memberships, and initiatives that promote physical and emotional reputed company-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus reputed company to a tuition reimbursement program that supports your reputed company education and reputed company reputed company.

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