Client Services Consultant II

MetLife is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management. The Client Services Consultant II role offers administrative and consultative support to National Accounts group insurance clients, ensuring exceptional customer service and managing overall customer relationships.

Responsibilities

• Functions as the primary point of contact for clients regarding administrative inquiries
• Acts as a liaison between the client and internal MetLife teams, delivers consultative solutions, advocates on behalf of customers, ensures prompt resolution of client concerns, leads customer-related projects, and maintains comprehensive knowledge of each client's plan design
• Delivers outstanding service and ensures client satisfaction
• Leads and participates in both external customer and internal-facing presentations and meetings
• Establishes comprehensive procedures and reports, reviews contractual documents and plan certificates, and ensures precise data entry into MetLife systems
• Participates in and prepares for annual stewardship meetings, finalist meetings and other strategic planning meetings required with clients and brokers
• Participates in client onsite and virtual benefit fairs, vendor summits, and wellness events as required
• Serves as a liaison and collaborates with internal partners to facilitate effective problem resolution and troubleshooting
• Assists with client requested audits
• Works with the Financial team to complete client reports, analyze results, and identify trends
• Works closely with Underwriting, Contracts, and Plan Master to promptly process all plan design changes specific to each client
• In coordination with the Implementation team, oversees and coordinates implementation of new benefit coverages, as well as the integration of additional MetLife products for each client
• Maintains awareness and knowledge of MetLife’s and competitors’ products and trends
• Performs other related duties as assigned or required

Skills

• 1-2 years of relevant experience
• Possesses comprehensive knowledge of both core and voluntary Group Benefits products, including Dental, Life, Disability, Vision, Pet, Auto & Home, Accident and Health, Critical Illness, and Hospital Indemnity coverage
• Skilled in using Microsoft Office Suite, including Word, Excel, and PowerPoint
• Strong organizational, interpersonal, and written and verbal communication skills
• Proficient with Teams, Zoom, Webex, Google Meet, and other meeting platforms
• Excellent project management abilities, such as effective problem-solving, keen attention to detail, strong analytical thinking, and clear decision-making
• Skilled at aligning client expectations with what MetLife can deliver
• Demonstrates initiative in acquiring business knowledge and actively pursues opportunities for personal growth and development
• High School diploma required; BS/BA preferred
• 10% travel is required with the role

Benefits

• Comprehensive health plan that includes medical/prescription drug and vision
• Dental insurance
• No-cost short- and long-term disability
• Company-paid life insurance
• Legal services
• A retirement pension funded entirely by MetLife
• 401(k) with employer matching
• Group discounts on voluntary insurance products including auto and home
• Pet, critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP)
• Digital mental health programs
• Parental leave
• Volunteer time off
• Tuition assistance

Company Overview

Company H1B Sponsorship