Salesforce Administrator

ClifyX is seeking a Salesforce Administrator to lead and manage a team of Salesforce support analysts. The role involves ensuring timely ticket resolution, user management, and configuration of Salesforce objects and fields. Responsibilities • Lead and manage a team of L1 Salesforce support analysts, ensuring timely ticket resolution and SLA compliance • User management: Roles, Profiles, Permission Sets, Delegated Admin • Object & field configuration: Custom objects, fields, record types, page layouts • Automation: Flows, Process Builder, Workflow Rules, Security model: OWD, Sharing Rules, Role Hierarchy • Data management: Data Loader, Data Import Wizard, data quality checks, deduplication • Reports & Dashboards: Summary, matrix, joined reports, dynamic dashboards Skills • Lead and manage a team of L1 Salesforce support analysts, ensuring timely ticket resolution and SLA compliance • Strong hands-on experience with: User management: Roles, Profiles, Permission Sets, Delegated Admin • Object & field configuration: Custom objects, fields, record types, page layouts • Automation: Flows, Process Builder, Workflow Rules, Security model: OWD, Sharing Rules, Role Hierarchy • Data management: Data Loader, Data Import Wizard, data quality checks, deduplication • Reports & Dashboards: Summary, matrix, joined reports, dynamic dashboards • 5+ years of Salesforce experience, including 2+ years in a Lead/Manager role • Strong expertise in Sales Cloud, Service Cloud, Experience Cloud, and Pardot • Experience with ITSM tools like ServiceNow, Jira • Salesforce Certified Administrator • Basic understanding of Apex triggers, classes, and test methods for troubleshooting • Ability to read and interpret Apex logs • Knowledge of SOQL/SOSL queries for data validation and debugging Company Overview • ClifyX provides innovative business solutions which satisfy requirements for mission-critical reliability, scalability, interoperations. It was founded in 1998, and is headquartered in South Plainfield, New Jersey, USA, with a workforce of 501-1000 employees. Its website is https://clifyx.com. Apply tot his job Apply To this Job