[Remote] SAP Client Tech Support Consultant - Remote

Note: The job is a remote job and is open to candidates in USA. ADP is a comprehensive global provider of cloud-based human capital management solutions. The SAP Client Tech Support Consultant will deliver configuration and consulting services to ADP GlobalView SAP clients, ensuring they receive world-class service and support. Responsibilities • Analyze support issues logged in accordance with clients’ SLA • Prepare functional specifications and change control requests, including design and configuration details • Provide consulting services to client base • Perform Configuration and resolve client issues based on the ticketing system/CRM • Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise • Knowledge of FICA limits, Tax Reporter, SAP Note / BSI TUB updates and Year End activities • Ensure client and support center documentation are maintained • Deliver effective client communications and ticket management/resolution via CRM • Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering • Communicate effectively with ADP ancillary services • Liaise with Service Delivery Coordinators / Account Management • Attend client facing meetings as required • Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach • Provide mentoring support and guidance to other consultants on areas of expertise • Performs other related duties as assigned • Up to 10% client travel required Skills • Bachelor's Degree or its equivalent in education and experience • Must have 5+ years of proven hands-on SAP Payroll configuration / consulting experience in the US and/or Canada • SAP certification or equivalent SAP work experience • Strong SAP Payroll/HR application experience with knowledge of: Enterprise/Personnel Structure, SAP Payroll Configuration - Rules and schemas, Wage Types, Overpayment Functionality, Postings to finance • Excellent understanding of US Payroll Processing Methodology • SAP HCM Integration with other products and Interfaces will be an added advantage • Problem Resolution: ability to work systematically and logically to resolve problems, address opportunities and management situation at hand • Identify causes, relationships, implications and solutions • Demonstrate knowledge and application of key methodologies employed by Application Support Team • Business Consulting Skills - provide via professional manner and presentation with the ability to set, manage and satisfy customer expectations through personal involvement or delegation • Excellent verbal and written communication skills • Client Focused • Ability to Mentor and Guide other associates in area of expertise Benefits • Medical • Dental • Vision • Life Insurance • Matched Retirement Savings • Wellness Program • Short-and Long-Term Disability • Charitable Contribution Match • Holidays • Personal Days & Vacation • Paid Volunteer Time Off • And more Company Overview • ADP provides business outsourcing solutions that facilitate businesses in HR, payroll, and administration processes. It was founded in 1949, and is headquartered in Roseland, New Jersey, USA, with a workforce of 10001+ employees. Its website is http://www.adp.com. Company H1B Sponsorship • ADP has a track record of offering H1B sponsorships, with 531 in 2025, 386 in 2024, 340 in 2023, 523 in 2022, 342 in 2021, 353 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job