Client Experience Associate - Fairport Wealth

Hightower Advisors is a wealth management firm that provides investment, financial, and retirement planning services. The Client Experience Associate will be responsible for creating a welcoming atmosphere for clients and visitors, supporting internal operations, and assisting with client service tasks within a busy wealth management practice.

Responsibilities

• Greet and welcome all visitors to the office
• Schedule and facilitate client office visits
• Maintain a clean and presentable reception area
• Answer and direct incoming phone calls
• Help with purchase and approval of client gifts
• Provide support to the Growth & Marketing team
• Set up and break down in-office meetings
• Handle incoming and outgoing mail
• Manage FedEx account and office supply inventory
• Load/unload dishwasher and maintain common areas
• Be the primary liaison with building management
• Provide executive support to Management Team
• Scan and route incoming checks
• Log and scan client custodial statements

Skills

• Experience delivering white glove client experiences
• Prior experience in client-facing or administrative roles
• Strong attention to detail and organizational skills
• High school diploma or equivalent
• Proficiency in Microsoft Office Suite
• Ability to thrive in a fast-paced, team-oriented environment
• Excellent written and verbal communication skills
• Growth mindset
• A friendly, professional demeanor and eagerness to learn

Benefits

• Coverage on the first day of employment for medical, dental, and vision insurance
• 401k Matching Plan
• Paid Parental Leave
• Student Loan Assistance
• Pet Insurance
• Flexible PTO Plan
• Hybrid Model Work Schedule (3 days in the office)
• Flexible Benefits (FSA, Pretax transportation, HSA Employer Contributions)

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