Transformation & Consumer Insights Intern

Atlantic Health is one of the leading non-profit health care systems in the nation, and they are seeking a Transformation & Consumer Insights Intern to support the Patient Experience team. This role involves driving strategic improvement efforts that enhance the care experience through data-driven initiatives and consumer feedback.

Responsibilities

• Learn patient experience metrics and core drivers
• Support current-state validation, friction analysis, and improvement meetings
• Capture notes and track action items for cross-functional initiatives
• Map workflows and assists in process documentation to identify improvement opportunities
• Contribute to systemwide improvement projects using Lean methodology and PDSSA cycles
• Collect, synthesize, and translate patient feedback from surveys, comments, grievances, and web reviews
• Ensure accurate and comprehensive capture and categorization of the patient voice
• Analyze trends and generate actionable insights to guide improvements and inform leadership
• Support creation of dashboards, slides, and reports for leadership and stakeholder communication
• Attend Patient Experience huddles and manage follow-up action items
• Maintain shared folders, reference libraries, and documentation to support team workflow
• Assist with major system initiatives and support Senior Leadership Team deliverables

Skills

• Applicants must currently be enrolled in a full-time accredited public or private College/University
• Current undergraduate student ideally pursuing a degree in Engineering, Business Administration, Health Administration, Project Management, Nursing or a similarly related field
• Be in good academic standing
• Work 37.5 hours per week and commit to a minimum of 375 hours for the duration of the internship
• Applicants must be legally authorized to work in the United States as a U.S. citizen or national, asylee, refugee, or lawful permanent resident
• Proficient in Microsoft Office Suit (Word, Excel, PowerPoint, Outlook)
• Familiarity with Lean Six Sigma (LSS) concepts and process improvement tools
• Strong analytical, organizational, and detail-oriented work habits
• Data-savvy, able to synthesize complex information into actionable insights
• Excellent written and verbal communication skills

Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

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