Intermediate Service Desk Analyst

N-able is a company focused on redefining cyber resilience through its end-to-end platform that integrates AI-powered capabilities. The Intermediate Service Desk Analyst will provide day-to-day IT support for N-able employees and serve as the primary contact for the senior leadership team, managing user identity and endpoint management while assisting with incident and service request management.

Responsibilities

• Provide day-to-day I.T. support for N-able employees
• Serve as the primary contact for N-able senior leadership team
• User identity and endpoint management via cloud native technologies
• Assist with incident and service request management in an ITIL based environment
• Other duties as assigned by management

Skills

• Excellent interpersonal, verbal and written communication skills
• Ability to quickly assess challenges, and clearly set expectations on next steps
• Effective organization and time management skills
• Ability to quickly adapt to changes in technology and/or business processes
• 1-3 years supporting endpoint OS. (Windows, MacOS)
• 1-3 years supporting productivity suites (Office 365, Atlassian Jira / Confluence)
• 1-3 years IT Asset Lifecycle Management (deploying, maintaining, retiring IT hardware)
• 1-3 years ITIL based Service Management (Jira Service Management, ServiceNow, Remedy)

Benefits

• Medical, dental and vision - for employee, partner, and children!
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Pension Plan with company-contribution
• Employee Stock Purchase Program
• Discounted gym access at several local facilities
• FuN-raising opportunities as part of our giving program
• N-ablite Learning - custom learning experience as part of our investment in you
• The Way We Work - our hybrid working model based on trust and flexibility

Company Overview

Company H1B Sponsorship