Sales Support Representative I

American Solutions for Business (ASB) is an employee-owned company that helps customers with print, branded merchandise, eCommerce, and fulfillment services. In this role, you will focus on processing sales orders, vendor invoices, and billing while supporting assigned sales associates by providing updates on order status and fulfillment programs.

Responsibilities

• Process sales orders, discrepancies, inventory documents daily according to established department policies and procedures, to include:
• Ensure all incoming orders are received, entered, and saved into order management system and tagged in the workflow management system (Mfiles)
• Utilize ASB platforms to process orders daily, by performing data entry functions on purchase and sales orders based on specific program requirements, attaching all correspondence and documents related to order
• Match vendor invoices and warehouse packing slips to purchase orders
• Invoice customer upon receipt of all paperwork; verifying costs are accounted for and are accurate
• Provide timely support, research, and feedback regarding the status of orders, concerns and/or pending changes as it relates to orders, such as:
• Contacting vendors regarding missing vendor invoices or documentation of credits applied to an account
• Contacting sales associate regarding missing purchase orders providing scanned version of invoice
• Collaborate with inventory, finance, and other home office support teams to meet or exceed sales, client and vendor expectations by:
• Coordinating updates when warehouse or vendor removes old merchandise
• Gathering and preparing information for credit memos
• Inputting orders for warehouse and remote locations
• Gathering inventory receiving documents and forward documentation to Inventory Team for receipt completion
• Assisting with inventory reconciliation as required
• Run and review various reports daily and weekly to manage the status of orders, freight integration, shipping detail accuracy, and aged invoices utilizing the information to process, prepare and/or notify sales associate, home office department or vendor for necessary information needed to complete orders or discrepancies noted on reports
• Collaborate with sales associates to create professional working relationships

Skills

• High school diploma or general education degree (GED); plus six months to one year previous work experience or education in customer service, accounting or inventory control
• Ability to read and interpret documents such as procedure manuals, purchase orders, vouchers and invoices
• Must be able to effectively write routine reports and correspondence
• Ability to speak effectively with fellow employees, management and Sales Associates of organization
• Ability to calculate figures and amounts such as discounts, interest, commissions and percentages
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must possess a basic working knowledge of Microsoft Office programs and have experience working with internet based programs and email

Benefits

• Comprehensive Medical
• Dental/Vision
• PTO
• Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Employee Ownership
• 401K
• And more!

Company Overview