Microsoft Solutions Specialist

SHI International Corp. is a leading global provider of IT solutions and services. The Microsoft Solutions Specialist is responsible for identifying customer needs and recommending appropriate Microsoft product solutions while managing customer engagements and supporting sales efforts.

Responsibilities

• Primary focus on retention and growth sales of strategic Microsoft Agreements
• Support sales with customer engagements as the Microsoft subject matter expert
• Manage ongoing customer engagement on upcoming Microsoft milestones, including but not limited to renewal agreements and yearly true-ups
• Works with customers to determine ideal business outcomes and position SHI professional managed service offerings
• Working knowledge of the core Microsoft products, licensing strategies, and all operational aspects of Microsoft Enterprise Enrollments (i.e., contracts, order processing, MSLI, MLS analysis, etc.)
• Assists in training SHI Sales teams on Microsoft products & programs and how customers can benefit from using core products

Skills

• Completed Bachelor's Degree or relevant work experience required
• 1-3 year of experience in Sales, Sales Support, Information Technology, or a similar role
• Ability to travel up to 10%
• Working knowledge of the core Microsoft products, licensing strategies, and all operational aspects of Microsoft Enterprise Enrollments (i.e., contracts, order processing, MSLI, MLS analysis, etc.)
• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic
• Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic
• Proficiency in utilizing Cisco's suite of tools such as CCW, Connect the Dots, EOL/EOS Newsletters, Webex Teams, Datasheets, Installation Guides, and Customer Service Hub to support technical and sales-related tasks - Basic
• Ability to understand and articulate various security technologies, including firewalls, endpoint protection, email security, and identity management, to identify and address customer security challenges - Basic
• Skilled in providing guidance and mentorship to teams to enhance their performance and support their professional development - Basic
• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities
• Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance
• Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions
• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience
• Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions
• Consultative Sales: Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions
• Continuous Improvement: Can identify moderate areas for improvement and implement moderate changes
• Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions
• Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others
• Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity
• Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification

Benefits

• Medical
• Vision
• Dental
• 401K
• Flexible spending

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