Claims Assistant I

AmTrust Financial Services, Inc. is a company focused on providing insurance solutions. They are seeking a Claims Assistant I to support Claim Adjusters and perform various administrative tasks while learning about the claims process.

Responsibilities

• Performs general maintenance /data entry in the claim files
• Receives and/or returns telephone calls from providers and or claimants
• Generate letters from system/templates
• Schedule medical appointments for claimants
• Forward medical records
• Coordinate and handle mailing requests to include, but not limited to, standard, overnights and certified/return receipts
• Submit referrals for various vendors
• Performs other functional duties as assigned
• Whether directly or indirectly interacting with customers, ensures quality and timely service is provided to all
• Develop some critical thinking and decision-making skills to gather, assess, analyze, question, verify, interpret and understand key or root issues
• Demonstrates ability to learn technical processes and learn from mistakes to deliver a quality product to stakeholders and business partners
• Perform tasks assigned with an acceptable error rate., meeting the SLA rate
• Establishes and maintains effective relationships with customers, gains their respect and trust
• Adhere to any compliance changes as directed by your supervisor
• Performs other functionally related duties as assigned
• May be required to work overtime as assigned

Skills

• High School diploma
• Ability to take direction and make sound business decisions
• Self-motivated and detail oriented
• Ability to adapt to a changing environment
• Professional telephone demeanor and good oral and written communication skills
• Ability to work well under pressure and multi-task in a fast-paced environment
• Basic understanding of business technology including Excel
• Ability to work both independently and in a team environment
• Some college
• Prior experience in a claims department or related experience

Benefits

• Medical & Dental Plans
• Life Insurance, including eligible spouses & children
• Health Care Flexible Spending
• Dependent Care
• 401k Savings Plans
• Paid Time Off

Company Overview