[Remote] Remote Customer Service & Sales Representative – Career Transition Opportunity (Training Provided)

Note: The job is a remote job and is open to candidates in USA. Ian Graham Agency, LLC is a remote financial services agency focused on mentorship and practical training. They are seeking a Customer Service & Sales Representative to guide individuals in making informed decisions through a consultative approach, responding to warm inquiries and delivering a positive customer experience.

Responsibilities

• Respond to warm inquiries from individuals who requested information online, by phone, or through mail
• Deliver a positive customer service experience through scheduled Zoom or phone appointments
• Educate clients on available options and help them complete straightforward applications
• Follow a step-by-step system that removes guesswork and supports long-term success
• Work remotely with full training, tools, and back-office support provided
• 5–10 hours per week on outreach and follow-ups
• 10–20 hours per week meeting with customers
• 5–10 hours per week on training, development, and administrative tasks

Skills

• Experience in customer service, teaching, hospitality, retail, or administrative roles
• Dependable, professional, and comfortable speaking with people
• Desire for a remote role with training and a clear growth path
• Self-motivated and open to coaching
• U.S. Citizen or Permanent Resident willing to complete licensing and a background check

Benefits

• Commission-based compensation with monthly bonus opportunities
• Performance-based increases available every 2–3 months
• Fully remote work with flexible scheduling
• Warm leads provided — no cold calls
• Structured onboarding and one-on-one mentorship
• Skills transfer easily from customer service roles
• Long-term career potential without returning to school

Company Overview