Customer Service Representative (Night Shift)

Bally's Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. They are seeking a Customer Service Representative to provide exceptional service to customers, addressing their needs and resolving inquiries through various communication channels. The role requires active listening, problem-solving skills, and a commitment to delivering a positive customer experience.

Responsibilities

• Understanding and addressing their needs, complaints, or other issues with products or services
• Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients
• Utilizing software, databases, scripts, and tools appropriately
• Understand and strive to comply or exceed call center metrics while providing excellent customer service
• Being a part of and actively participating in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position
• Adhering to all company policies and procedures

Skills

• High School Diploma or equivalent
• Exceptional Customer Service Skills
• 1+ Years of Customer Service Experience (Contact Center or Retail)
• Troubleshooting technical skills a plus
• Great communication skills, both verbal and written
• Proficiency with computers, especially our CRM and tools
• Proficiency with computer systems including basic troubleshooting and multiple platforms/operating systems
• Have passion for creating amazing customer experiences
• Understand how to balance quality vs. quantity
• Have growth/learning mindset to help manage change
• Demonstrate excellent thinking and problem-solving skills
• Able to sit for extended periods
• Able to work on a computer with repetitive hand and wrist movement
• Have exceptional attention to details
• Demonstrate fluency in both English and Spanish
• Knowledge of any of the following a plus: iCasino and Online Sports Betting

Benefits

• Medical, dental and vision plan options
• 401(k) matching for long-term wins
• Monthly socials and team building events
• Home office allowance to level up your remote set up
• Work-from-anywhere month (yes, really!)
• Downtown office with snacks, games and unbeatable energy

Company Overview