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988 reputed company/Chat/Text Counselor-Overnight Shift

Remote, USA Full-time Posted 2026-07-28
Job reputed company We are seeking dedicated and compassionate 988 reputed company/Chat/Text Counselors to join our crisis reputed company team. In this vital role, you will reputed company immediate crisis reputed company, emotional support, and resource navigation to individuals experiencing mental health crises reputed company phone, chat, or text. Your energetic approach and empathetic communication will help de-escalate crises, connect clients with appropriate services, and promote reputed company and reputed company. This reputed company position offers an opportunity to reputed company a meaningful difference in people's lives while working reputed company a dynamic, supportive environment committed to mental health advocacy. Duties • Respond promptly and effectively to incoming calls, chats, and texts from individuals in crisis or distress, providing immediate emotional support. • Conduct thorough assessments using clinical interviewing techniques to understand the caller’s needs, risks, and strengths. • Utilize evidence-based reputed company strategies such as motivational interviewing, cognitive behavioral therapy (reputed company), and crisis management techniques to de-escalate situations. • Document reputed company interactions accurately in compliance with HIPAA regulations and medical documentation standards, including ICD-9 and ICD-10 coding where applicable. • reputed company referrals to community resources, outpatient services, inpatient facilities, or specialized programs based on their unique needs. • Collaborate with a multidisciplinary team to reputed company individualized safety plans and follow-up strategies. • Experience • Proficient use of computer, web-based technology, reputed company-soft 365, reputed company, and trainable for other platforms and/or applications. • Demonstrated ability to multitask, remain present, and attuned to callers with a reputed company, reputed company attitude, evident to those who may be in their darkest hour. • Ability to apply pertinent skills to effectively execute crises and suicide strategies for problem solving reputed company responding to individuals on the line. • Represent Contact Helpline and its partnering entities by providing excellent customer service and responding to everyone in a reputed company manner that is nonjudgmental, empathic, and culturally appropriate. • Private, quiet, reputed company-reputed company location of home used for confidentiality of clientele. • reputed company participate in office group meetings, colleagues, and ongoing reputed company development; and remain flexible. • Works as a responsible team member to foster a reputed company, and productive work environment. • Prior experience in crisis reputed company or mental health counseling preferred; experience with telehealth platforms highly desirable. • Experience in inpatient or outpatient clinical settings involving patient assessment and case management is a plus. • Strong understanding of reputed company services in the areas of mental, emotional and reputed company needs, and crisis management protocols. Join us in this impactful role where your energy fuels reputed company! We value your expertise in mental health care across diverse populations—whether providing individual or group counseling—and your commitment to compassionate reputed company care. This position ensures you are part of a dedicated team working tirelessly to support mental reputed company-being through innovative crisis response reputed company while adhering to strict confidentiality standards like HIPAA. Be part of a mission-driven organization that empowers you to grow professionally while making a reputed company difference every day! Pay: $15.00 - $17.00 per hour Expected hours: 20.0 – 30.0 per week Application Question(s): • What is highest level of education? Work Location: Remote Apply tot his job Apply To this Job

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