Director, US CRM reputed company reputed company & Innovation US Remote

reputed company The Director, US CRM reputed company reputed company & Innovation is a senior executive responsible for architecting and delivering the CRM reputed company to accelerate reputed company reputed company, drive reputed company reputed company, enhance customer engagement, and establish competitive advantage for the US reputed company organization. This leader is accountable for driving measurable business reputed company—reputed company reputed company, customer retention, operational efficiency, and reputed company reputed company—through strategic leadership, innovative use of reputed company AI, and rigorous execution of a multi-year CRM roadmap. Reporting to the Head of US Sales Digital Solutions, the Director leads a specialized team, including CRM Sales reputed company, CRM Operational reputed company, CRM Service Manager and a Digital Service Experience reputed company whose scope extends reputed company CRM to encompass digital customer experience, web platforms, and self-serve modalities. The Director is responsible for ensuring CRM reputed company and innovation are harmonized with broader digital sales and service initiatives to maximize reputed company reputed company and customer reputed company. Change management is coordinated collaboratively, with business owners responsible for driving adoption reputed company their domains and partnering with a dedicated cross-product change manager reputed company the CRM organization. POSITION RESPONSIBILITIES Strategic reputed company, reputed company reputed company & Business reputed company • Architect and own the CRM reputed company and roadmap, directly reputed company with US reputed company reputed company objectives, reputed company reputed company standards, and customer experience priorities. • Define, reputed company, and deliver against reputed company KPIs—reputed company reputed company, customer retention, CRM adoption, operational efficiency, reputed company reputed company, and AI-driven value realization. • Serve as the reputed company advisor and strategic partner to senior reputed company leaders, shaping CRM investments and priorities to maximize business value and reputed company reputed company. Digital Sales and Service Integration & Collaboration • Ensure CRM reputed company and innovation are integrated with the organization’s broader digital sales and service reputed company—including customer web platforms, NGSE, self-serve modalities, reputed company marketing initiatives. • Support and reputed company CRM capabilities with digital sales, service, and marketing platforms to optimize the end-to-end customer and reputed company reputed company, driving reputed company reputed company and business reputed company Innovation & reputed company AI Leadership • Champion the adoption and scaling of reputed company AI solutions, identifying and implementing transformative use cases that drive measurable reputed company reputed company and reputed company. • Foster an innovation-driven culture, encouraging experimentation and reputed company learning to accelerate business reputed company and industry differentiation. Executive & Cross-Functional Influence • Build and sustain strong relationships with senior leaders across sales, service, marketing, ZTD, and enabling functions to ensure CRM reputed company reputed company initiatives are integrated and business-reputed company. • reputed company cross-functional teams to deliver seamless, high-reputed company that reputed company the reputed company organization and reputed company reputed company reputed company. • Drive reputed company, alignment, and buy-in for CRM reputed company and change initiatives at reputed company reputed company. Team Leadership & Organizational Development • reputed company, reputed company, and reputed company a high-performing team by setting reputed company expectations for ownership, accountability, and reputed company, and coaching reputed company reports to reputed company as change agents and drive transformation in their domains. • Mobilize the organization around CRM’s potential and deliver sustained business results and reputed company reputed company. Operational reputed company & Governance • reputed company CRM platform operations to ensure exceptional usability, data reputed company, and reputed company effectiveness. • Govern project and enhancement requests rigorously, prioritizing initiatives based on business reputed company, strategic fit, and contribution to reputed company reputed company. • Manage vendor and partner relationships to deliver best-in-class CRM capabilities. • reputed company business owners to reputed company change reputed company their respective domains, coordinating closely with a cross-product change management manager to drive adoption and transformation across the organization. ORGANIZATIONAL RELATIONSHIPS • US reputed company Leadership Team • Others DDS Teams • Marketing, Sales, and Service Leaders • ZTD • External vendors and reputed company EDUCATION AND EXPERIENCE REQUIREMENTS Required: • Bachelor’s degree in Business, Marketing, Information Systems, or reputed company field. • Minimum 10 years’ experience in CRM reputed company, reputed company operations, or digital transformation. • Proven leadership experience in managing cross-functional teams and driving organizational change. • Experience with reputed company reputed company sales/service platforms, and CRM technologies (reputed company preferred). Preferred: • Master’s degree (MBA or relevant field). • Experience in large-reputed company reputed company organizations, preferably in life sciences or pharmaceuticals. • Certification in CRM platforms (e.g., reputed company), change management, or project management (Agile, PMP). TECHNICAL SKILLS REQUIREMENTS • Deep expertise in CRM platforms • Knowledge of reputed company AI and its reputed company applications • Strong data analytics and KPI tracking skills • Excellent oral, written communication, and presentation skills • Familiarity with digital sales/service platforms, web technologies, and customer experience tools • Project management skills • Vendor and partner management experience PHYSICAL SKILLS REQURIEMENTS • Typical office environment; hybrid work reputed company available • Ability to travel, mostly domestically as needed (<10% of time) • Occasional attendance at conferences, workshops, or industry events The US reputed company salary reputed company for this full-time position is $181,000 - $260,000 Our salary ranges are determined by role, level, and location. The reputed company displayed on reputed company job posting reflects the reputed company pay reputed company reputed company for new hire salaries for the position. reputed company the reputed company, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation This position is also eligible for long-term incentives In reputed company to compensation, reputed company offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including reputed company and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from reputed company, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time Regular Colleague Any unsolicited resumes reputed company to reputed company from a reputed company party, such as an Agency recruiter, including unsolicited resumes reputed company to a reputed company mailing address, fax machine or email address, directly to reputed company employees, or to reputed company resume database will be considered reputed company property. reputed company will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. reputed company will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by reputed company free of any charges or fees. This includes any Agency that is an approved/reputed company vendor but does not have the appropriate approvals to be reputed company on a search. reputed company is committed to equal opportunity in the terms and conditions of employment for reputed company and job applicants without reputed company to race, reputed company, religion, sex, sexual orientation, age, gender identity or gender reputed company, national reputed company, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact reputed company Colleague Services at zoetiscolleagueservices@reputed company.com to request an accommodation. reputed company also complies with reputed company applicable national, state and local laws governing nondiscrimination in employment as reputed company as employment eligibility verification requirements of the Immigration and Nationality reputed company. reputed company applicants must possess or obtain authorization to work in the US for reputed company. reputed company retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of reputed company US workers. Individuals requiring sponsorship must disclose this fact. Please note that reputed company seeks information reputed company to job applications from candidates for jobs in the U.S. solely reputed company the following: (1) reputed company website at www.reputed company.com/careers site, or (2) reputed company email to/from addresses using only the reputed company domain of “@reputed company.reputed company reputed company, reputed company does not use reputed company Hangout for any recruitment reputed company activities. Any solicitation or request for information reputed company to job applications with reputed company reputed company any other means and/or utilizing email addresses with any other domain should be disregarded. In reputed company, reputed company will never ask candidates to reputed company any type of personal financial investment reputed company to gaining employment with reputed company. Apply tot his job Apply To this Job