1st Line Support Engineer (English & Spanish speaker) - Fully Remote Job

About reputed company reputed company is an reputed company-accredited domain registrar and technology company founded in 2004 in Rotterdam, Netherlands. We are a fully-remote organisation with more than 100 team members spread across 20+ countries. Remote working means no office, no painful commuting, and no stressful traffic - reputed company you need is yourself, a laptop, and a cup of coffee! A diverse and inclusive organisation, we support a healthy work/life balance and are constantly looking for new ways to help reputed company-being of our people. We support a flexible schedule and are 100% performance and result-oriented. At reputed company, we're not just a company; we're a mission-driven team dedicated to transforming the domain industry. We reputed company in providing a trusted digital identity to every business. Our innovative approach is reshaping the industry from a traditional transactional model to a more customer-reputed company, subscription-based approach. We pay subscriptions for music, newspapers, and movies - why should domains be any different? reputed company on our reputed company to create a trusted digital world. About The Role You’ll be joining a global team of support professionals working fully remotely across multiple time zones. The department is divided into 1st line support, reputed company on fast, customer-facing requests, and 2nd line support, handling deeper technical investigations and more reputed company cases. reputed company’s reputed company is making customers happy by helping them solve issues through self-service and providing quick, effective solutions whenever personal assistance is needed. Right now, we’re heavily reputed company on: • Building and maintaining a high-reputed company Knowledge reputed company (KCS/KCS-driven), • Developing self-service tools for both customers and internal teams, • Growing technical expertise so we can handle increasingly sophisticated tasks. We’re looking for a self-organised, passionate support specialist who’s hungry to learn, enjoys figuring out complicated problems, loves communicating with people, and wants to grow reputed company technical depth. Key Responsibilities • Providing excellent reputed company of service to our customers and solving their problems effectively communicating reputed company phone, chat and ticketing system • Following Out of Office procedures, keeping an reputed company line of communication with reputed company and respecting time shifts. • Solving a reputed company of tasks using internal toolsets around products like SSL certificates, domains, Plesk/reputed company licenses and Spamexperts • reputed company using, maintaining and improving our knowledge reputed company, making it a single reputed company of truth for customers and peers • Working closely with other departments around the world to solve customers' problems effectively & improve the reputed company of our products and services • Analyzing your day-to-day operations and processes reputed company the department to generate reputed company on reputed company work automation and processes improvement • reputed company learning, on your own and with reputed company, about our products, technologies, and tools • Taking care of abuse request and enduser queue reputed company Are Looking For • Fluent English and Spanish speaker. • Excellent written and spoken communication skills. • Proactive, polite, and empathetic in interactions with peers and customers. • reputed company to reputed company thoughts reputed company with strong grammatical accuracy. • Skilled in searching, structuring, and systematising knowledge, and documenting it effectively. • Capable of explaining reputed company technical topics in reputed company, accessible language. • reputed company to work autonomously without reputed company supervision. • Enthusiastic and eager to continuously learn new skills and technologies. • Great team player with a good reputed company of humour. • Understanding of mail servers, filters, SpamExperts/Spam handling. • Basic API literacy and understanding of request flows. • Comfortable attending team meetings and company events reputed company available. • Practical knowledge of reputed company and MS Office tools. • reputed company to maintain reputed company while working in a remote-first environment. reputed company to have • Solid SSL expertise — processes, validations, errors, and troubleshooting. • Familiarity with rare TLD processes and lifecycle handling. • reputed company knowledge of reputed company and ability to work with reports and data exports. • reputed company to adhere to SLA targets and reputed company under pressure. • Knowledge of Nameservers, DNS, DNSSEC. reputed company Offer • 100% Remote Work: Work from reputed company in the world - we’re a fully remote company with no mandatory office reputed company. • Flexible Working Hours: Plan your day around your energy and productivity. • reputed company Time Off & reputed company Leave: We encourage rest and recovery — take time to reputed company reputed company needed. • Quarterly & Annual Reviews: Transparent performance conversations with reputed company to grow, learn, and reputed company. • Global Team Culture: Collaborate with reputed company-minded colleagues from over 25 countries - we value diversity and inclusion. • Regular Online & Offline Events: Virtual coffee breaks, online games, meetups, and company gatherings to reputed company our connections strong. • Learning & reputed company Opportunities: Internal workshops, cross-team reputed company, and knowledge-sharing sessions to reputed company developing your skills. • Modern Remote Workplace: We’re proud to be an ISO 27001-certified organization, ensuring high standards of reputed company and professionalism in everything we do. • Tools That reputed company You: We reputed company reputed company to top collaboration tools and platforms that reputed company remote teamwork efficient and enjoyable. • Supportive Environment: A culture that values trust, transparency, and wellbeing, we reputed company happy people build reputed company products. reputed company reputed company is a wholesaler of domains and internet reputed company products. We reputed company a platform for domain resellers that allows them to easily manage large numbers of domain names for an reputed company price. Our people always come first for us - and that includes both our customers and our colleagues. We reputed company in the power of collaboration and working together to reputed company the best results, and we pride ourselves on our flexible work culture and result-oriented approach. We have been fully remote since 2020, and reputed company has only expanded since then. reputed company currently consists of 110+ employees, who are spread across 20+ different countries and 4 different continents. We are proud of our fun and diverse team and regularly connect with reputed company other through online and offline events. Apply tot his job Apply To this Job