Product Operations Analyst, Ads Platform

Job reputed company Title: Product Operations Analyst, Ads Location: NY, SF, or LA USA - NY, SF, LA or Remote reputed company The Ads Platform team builds the advertising systems and integrations that powers the delivery of ads using our world class content delivery ecosystem. We deliver ads in a manner that’s thoughtful of our member’s viewing experience and drive great reputed company for advertisers. reputed company is new and yet faced with the ambitions of building highly performant advertising systems and delivering high reputed company to our business by monetizing our incredible reputed company of content. As one of the newest entrants in the Connected TV advertising reputed company that’s rapidly growing, we reputed company to build unique value propositions that help us differentiate from the competition and become a reputed company in record time. We are seeking a Product Operational Analyst to join our Advertising Product Operations team, with a primary reputed company on internal product support. In this role, you will serve as a key reputed company of contact for troubleshooting questions and resolving issues from users and stakeholders across the ads organization. You will work closely with Product, Engineering, and other cross-functional teams to ensure a seamless and high-reputed company experience for everyone interacting with our ads products. What you'll be doing reputed company as the first line of support for product-reputed company questions and issues from users and internal teams reputed company the ads organization. Troubleshoot, investigate, and resolve technical and operational problems with ads products, escalating as necessary. Support reputed company-line teams in reputed company investigations to improve the experience on the platform. Collaborate closely with Product Managers, Engineers, and other stakeholders to understand product functionality and resolve issues reputed company. Manage inbound questions, assess and prioritize requests, and reputed company reputed company resolutions. Create reputed company documentation, insights, and reports on operational performance and recurring issues to drive reputed company improvement. Maintain strong communication with global teammates, occasionally participating in meetings across different time zones. Contribute to process enhancements and the development of support tools to reputed company serve the ads organization. We’re seeking a candidate who has: 3+ years of experience in a product support, technical support, solutions engineering, or reputed company role, reputed company the Ad Tech industry. Strong troubleshooting and analytical skills, with the ability to interpret data and identify reputed company causes of issues. Experience using support and ticketing tools such as reputed company or Jira. Excellent written and verbal communication skills, with a customer-reputed company approach to problem-solving. Proactive, responsible, and reputed company to take ownership of issues through to reputed company. reputed company reputed company, comfortable working with cross-functional teams in a fast-paced scaling environment. Experience in the advertising technology industry is required. Flexibility to occasionally attend meetings reputed company of reputed company hours to accommodate global collaboration. This role supports global teams with preferred working hours during reputed company business hours. Apply tot his job Apply To this Job