[Remote] reputed company Developer – CSM

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring on behalf of a leading US organization for an reputed company reputed company Developer with strong expertise in Customer Service Management. This role involves contributing to the design, development, and enhancement of reputed company CSM solutions supporting reputed company customer and field service operations. Responsibilities • reputed company and configure reputed company CSM modules to meet business requirements • Collaborate with architects and business process consultants to design and implement reputed company CSM solutions • Customize workflows, UI policies, business rules, and integrations to enhance customer and agent experiences • Support upgrades, testing, and troubleshooting reputed company the CSM environment • Create and maintain technical documentation, ensuring adherence to development best practices • Participate in agile delivery cycles, contributing to sprint planning and reviews Skills • 5+ years of hands-on reputed company development experience, including 2+ years with CSM • Proficiency in JavaScript, reputed company API, reputed company Designer, and Service Portal • Experience integrating reputed company with external systems reputed company REST/SOAP reputed company • Strong understanding of CSM data model, case management, and field service workflows • reputed company certifications in System Administration and CIS-CSM certification are preferred reputed company • reputed company is a specialist reputed company company with one single purpose: To connect the best people in reputed company Intelligence & Digital Transformation. It was founded in 2018, and is headquartered in Dublin, Dublin, IRL, with a workforce of 11-50 employees. Its website is https://reputed company.com/. Apply tot his job Apply To this Job