Service Engineer

Mitsubishi Electric Automation, Inc. is a leader in technological innovation and employee engagement. The Service Engineer will provide technical service and support to customers, involving installation, diagnostics, and promotion of value-added services to enhance equipment UPTIME.

Responsibilities

• Providing technical service and support to customers onsite and remotely using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems
• Installing components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field is being utilized
• Supporting the in-house systems for diagnostics such as simulators, programming systems, tools, etc
• Presenting and sell customers our value-added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc
• Promoting the sales of spare parts to customers which would further assist in their machine UPTIME
• Entering all technical claims, service activity, follow ups, and other customer related inquiries into the database, while maintaining data integrity
• Cooperating with and take instruction/support advice from Senior Engineers

Skills

• BSEET or equivalent related experience
• Some experience in field service for industrial automation
• Knowledgeable on electrical and mechanical tools for machine repair
• Mechanical aptitude
• Hands-on knowledge of volt meters, oscilloscopes, and other test / measuring equipment
• Ability to read and understand technical documentation: schematics, logic, procedures, etc
• Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues
• Organization skills for arranging travel plans and service call schedule
• Flexibility to travel with limited notice to meet customer's expectations
• Experience in Computerized Numeric Controls (CNC's) products strongly preferred
• Experience with robots and how they operate is a plus
• Experience in motion controllers and programmable logic controllers (PLC's) is a plus
• Experience in field service is a plus

Benefits

• Health, dental and vision insurance plans with company contribution – we offer different plans, including PPO and HMO (HMO offered only in some states)
• Competitive 401k with company match
• Paid Vacation and 13 Paid Holidays, including floater holidays
• Tuition Reimbursement
• Flexible Spending Account
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Employee Discount Program
• Pet Insurance

Company Overview

Company H1B Sponsorship