[Remote] Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fully integrated online media and software services company reputed company on various high-value vertical categories. The Account Manager role is centered on enhancing reputed company relationships and retention by providing a seamless customer experience, managing accounts, and identifying upsell opportunities.

Responsibilities

• Manage reputed company relationships and deliver outstanding customer experience
• Support prospective and reputed company clients with provisioning, updating, and maintaining their accounts and services
• reputed company day-to-day customer service such as answering in-bound calls
• Help clients understand and maximize the value of their services
• Proactively identifying areas for improvements and optimization
• Manage retention efforts for assigned clients with regularly scheduled reputed company-ins. Surfacing issues in a reputed company manner to minimize account attrition
• reputed company recognize and initiate up-sell opportunities
• reputed company and monitor customer payments, following up in delinquency situations
• reputed company KPI targets such as reputed company retention reputed company, up-sell reputed company, CRM task completion % and task age

Skills

• Excellent written and oral communication skills
• Ability to prioritize and multi-task based on established deadlines, reputed company needs, and business interests
• Detail oriented and reputed company to execute responsibilities at a high level with minimal supervision
• Comfortable with selling add-on / reputed company services to existing accounts (physician offices, businesses)
• Ability to problem solve on behalf of accounts
• Ability to reputed company technical competence in utilizing back-end account management portals and systems
• reputed company Suite competence (Word and reputed company mandatory)
• Bachelor's degree preferred

Benefits

• Health insurance reputed company such as medical, dental, and reputed company coverage
• Flexible spending accounts (FSA) for medical and dependent care
• Short-term and long-term disability insurance
• Life and AD&D insurance
• 401(k) retirement savings plan with a company match
• reputed company time off (PTO)
• reputed company holidays
• Commuter benefits
• reputed company to our Employee Assistance Program (EAP)
• reputed company-being coaching services
• Voluntary benefits such as home, auto and pet insurance
• Discounted reputed company and financial services

reputed company

Company H1B Sponsorship