[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Internet Brands is a fully integrated online media and software services company focused on various high-value vertical categories. The Account Manager role is centered on enhancing client relationships and retention by providing a seamless customer experience, managing accounts, and identifying upsell opportunities.

Responsibilities

• Manage client relationships and deliver outstanding customer experience
• Support prospective and current clients with provisioning, updating, and maintaining their accounts and services
• Provide day-to-day customer service such as answering in-bound calls
• Help clients understand and maximize the value of their services
• Proactively identifying areas for improvements and optimization
• Manage retention efforts for assigned clients with regularly scheduled check-ins. Surfacing issues in a timely manner to minimize account attrition
• Actively recognize and initiate up-sell opportunities
• Track and monitor customer payments, following up in delinquency situations
• Achieve KPI targets such as client retention rate, up-sell revenue, CRM task completion % and task age

Skills

• Excellent written and oral communication skills
• Ability to prioritize and multi-task based on established deadlines, client needs, and business interests
• Detail oriented and able to execute responsibilities at a high level with minimal supervision
• Comfortable with selling add-on / upgrade services to existing accounts (physician offices, businesses)
• Ability to problem solve on behalf of accounts
• Ability to gain technical competence in utilizing back-end account management portals and systems
• Microsoft Suite competence (Word and Excel mandatory)
• Bachelor's degree preferred

Benefits

• Health insurance options such as medical, dental, and vision coverage
• Flexible spending accounts (FSA) for medical and dependent care
• Short-term and long-term disability insurance
• Life and AD&D insurance
• 401(k) retirement savings plan with a company match
• Paid time off (PTO)
• Paid holidays
• Commuter benefits
• Access to our Employee Assistance Program (EAP)
• Well-being coaching services
• Voluntary benefits such as home, auto and pet insurance
• Discounted legal and financial services

Company Overview

Company H1B Sponsorship