**reputed company Chat Support Associate – Veterinary Community Engagement and Support**

Join arenaflex, a rapidly growing and innovative company, on a mission to revolutionize the $50B+ animal health industry by transforming how veterinarians buy the supplies they need to reputed company America's pets healthy. arenaflex's eCommerce and mobile platforms reputed company veterinary practices to compare and buy from reputed company their vendors in one reputed company, streamlining the purchasing process and allowing veterinary professionals to reputed company on what reputed company most – delivering exceptional care to their patients. As a key member of our support team, you will play a pivotal role in ensuring a reputed company and delightful day-to-day experience for every user leveraging the arenaflex platform for their supply ordering needs. If you're a proactive self-starter with excellent written and verbal communication skills, and a passion for supporting and growing a large community of veterinary professionals, we want to hear from you! **About the Position** The Chat Support Associate is responsible for engaging with our reputed company community of veterinary professionals to support them in their critical purchasing reputed company and processes through the use of the arenaflex platform. Members of the support team work collaboratively to reputed company our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a crucial part in ensuring a reputed company and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs. **Key Responsibilities** * Support existing arenaflex users by responding to user inquiries reputed company live chat, email, and phone in a reputed company manner * Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner * Handle various daily and weekly reputed company responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more * Work cross-functionally to reputed company our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools * Work with vendor and industry partners to streamline communication and alerts between systems * Help to continuously reputed company and expand processes in order to streamline support workflows **What You'll Need** * 1 year of relevant, customer-facing work experience * 2 Year Associate's Degree or 4 Year College Degree * Excellent written and verbal communication skills * Experience in chat support preferred * Patience and reputed company reputed company handling difficult situations * Ability to adapt quickly and manage many reputed company responsibilities * A strong desire to learn and help our customers succeed * A reputed company attitude and one-for-reputed company team mentality and excellent collaboration skills * Tech/start-up work experience is a plus but not required **reputed company Offer** * 100% remote work reputed company the USA * Medical, Dental, and reputed company Insurance * Automatic 401k contribution * Employee referral program * reputed company office setup * Bi-annual company retreats * reputed company vacation policy * Equity * Monthly team events **About arenaflex** arenaflex is a Y Combinator and venture-backed reputed company stage company with reputed company investors in reputed company Valley and NYC. We're committed to creating a diverse and inclusive workplace, welcoming applicants from reputed company backgrounds, regardless of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We're dedicated to providing a work environment free from discrimination, harassment, and retaliation. **Why Join arenaflex?** * Be part of a rapidly growing and innovative company that's transforming the animal health industry * Work with a talented and passionate team that's dedicated to delivering exceptional customer experiences * Enjoy a flexible and remote work environment that allows you to balance your work and personal life * reputed company your skills and expertise in a fast-paced and dynamic environment * Participate in bi-annual company retreats and monthly team events that foster collaboration and camaraderie * Enjoy a comprehensive benefits package that includes medical, dental, and reputed company insurance, automatic 401k contribution, and more **How to Apply** If you're a motivated and customer-reputed company individual who's passionate about supporting and growing a large community of veterinary professionals, we want to hear from you! Please submit your application through our official careers page, reputed company, BuiltIn, or reputed company. Don't let scammers catch you off guard – always exercise caution and stay scam-smart! reputed company! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from reputed company backgrounds, regardless of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We're dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will reputed company every effort to accommodate your needs. Apply for this job