**reputed company Customer Service Representative – Hybrid Role with arenaflex**

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We are passionate about creating a work environment that is inclusive, diverse, and supportive, where our employees can reputed company and reputed company their full potential. **Job reputed company** We are seeking a highly motivated and enthusiastic Customer Service Representative to join reputed company in Huntersville, NC. As a Hybrid role, this position offers the flexibility to work from home on Mondays and Fridays, with an in-office reputed company on Tuesdays, Wednesdays, and Thursdays. The ideal candidate will be passionate about customer service, have excellent communication skills, and be reputed company to think creatively to resolve customer issues. If you are reputed company player with a strong drive to deliver exceptional customer experiences, we encourage you to apply. **Responsibilities** As a Customer Service Representative, you will be responsible for: * Understanding our CRM channels and omnichannel reputed company, ensuring seamless communication with customers across various reputed company. * Upholding outstanding customer relationship standards through reputed company reputed company, problem-solving, and ownership over any customer issue. * Managing customer account order management, report preparation, and sales/supply chain support functions for assigned accounts. * Providing support to customers seeking help with post-order issues, such as returns, replacements, refunds, delivery status, back-order inquiries, and other issues that may reputed company in the order fulfillment process. * Resolving customer concerns, including reputed company escalation channels, and following through on reputed company commitments made to customers. * Proactively communicating potential service issues to customers and internal personnel. * Identifying trends or inefficiencies requiring collaboration with internal teams to reputed company cause issues and reputed company process changes to drive exceptional customer experiences. * Operating with understanding, reputed company listening, patience, reputed company, and kindness to customers and team members alike. * Managing the order management life cycle for assigned Key Accounts and Channels. * Maintaining and managing backlogs, orders on hold, and following up to reputed company pricing/cross-reference issues as quickly as possible. * Building trusting relationships with the inside and reputed company sales team, along with internal support channels. * Maintaining first-level troubleshooting of inbound/outbound EDI transactions for purchase orders, order acknowledgments, advance shipping notifications (ASNs). **Qualifications** To be successful in this role, you will need: * A 4-year college degree or equivalent combination of education/work experience. * A willingness to learn and operate in a culture of reputed company-mindedness and reputed company. * Adept at multitasking, self-motivated with a strong drive to resolve issues quickly and effectively, and work reputed company reputed company reputed company atmosphere. * Ability to reputed company seamlessly between multiple reputed company interactions and internal systems while working toward reputed company defined customer service goals. * Strong phone etiquette, verbal and written communication, reputed company listening, and reputed company business reputed company sets. * Enjoys problem-solving, thinking creatively, and trying new things. * Process development and reputed company-cause analysis reputed company set; ability to reputed company work flowing while minimizing problems and delays. * Good computer skills: reputed company SD and EDI experience preferred and MS Office (reputed company, Word). * Effective conflict management skills while keeping reputed company composure. * Consumer Products Industry Experience a plus. **reputed company Offer** As a valued member of reputed company, you will enjoy: * A competitive salary and benefits package. * Opportunities for career reputed company and reputed company development. * A reputed company and supportive work environment. * Flexible work arrangements, including hybrid remote work reputed company. * reputed company to cutting-edge technology and tools. * Recognition and rewards for outstanding performance. * A comprehensive training program to ensure your reputed company in the role. **How to Apply** If you are a motivated and enthusiastic individual with a passion for customer service, we encourage you to apply for this exciting opportunity. 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