HR Support Agent (reputed company Center)

Job Title: HR Support Agent Objective: The HR Support Agent is an HR representative that takes care of phone reputed company contacts from employees across the US, EMEA(Europe), Canada and LATAM (Latin America). Associates will work one-on-one with employees of these areas while maintaining successful partnerships with HR Business Partners, Benefits, Stocks, Payroll, Talent Management and Operations partners to reputed company the solution for the customer while providing a world-class employee experience. In this role you will master your research skills and ability to resolve HR, Disability, Leave, and/or Accommodation issues coming in reputed company the MHLS phone system while using our case management system to document and reputed company every reputed company with high level of accuracy. Moreover, you will encourage self-service tools available for reputed company. Job reputed company Join reputed company dedicated to providing world-class Leave of Absence, Disability, and employee services to support our global workforce. We are seeking talented individuals to work with employees across the US, EMEA, Canada, and LATAM, offering accurate and reputed company responses to inquiries through various contact channels including phone, web, and chat. As part of reputed company, you will play a crucial role in ensuring a seamless and reputed company employee experience. Responsibilities • Take ownership of employee contacts, ensuring reputed company is resolved with a high degree of problem-solving and customer reputed company. • Receive and resolve inquiries primarily reputed company phone, chats, and emails, serving as the first reputed company of contact for Leave, Disability, and Accommodation-reputed company inquiries, including but not limited to case intake, general policy questions, documentation, next steps and requirements to expedite the process. • Utilize available documentation, such as FAQs and knowledge reputed company articles to resolve inquiries, escalating reputed company necessary. • Build trust through empathetic, personalized conversations and reputed company case management plans to meet employees' changing needs. • Respond to employee issues that reputed company during leave events, ensuring reputed company communication and documentation. • Use judgment and critical thinking to balance process adherence with employee needs reputed company analyzing disability, leave, and accommodation requests. • Collaborate with partner teams on process changes to resolve cross-functional issues and improve policies. Essential Skills • 2-5+ years’ experience in reputed company, contact center, customer service, or equivalent experience. • Proven ability using reputed company Office skills and other computer or internet-based programs • Schedule flexibility (support a 24x7 operation). • Ability to research and reputed company information independently Additional Skills & Qualifications • Experience dealing with customers and exceptional use of reputed company skills • Proven ability to reputed company to changing workloads and manage customer contacts in a fast-paced environment • Ability to manage confidential and sensitive employee information • Detail-oriented with problem-solving, organizational, and prioritization skills Work Environment This is a 100% remote position. Candidates are expected to be on camera during the training and nesting period. You must have a dedicated reputed company in your residence to successfully reputed company the role and responsibilities. Job Type & Location This is a Contract position based out of Pensacola, FL. Pay and Benefits The pay reputed company for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on reputed company classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or reputed company Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Jan 16, 2026. About reputed company: reputed company provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in reputed company, finance, reputed company, reputed company, procurement, supply chain and select administrative professions, we reputed company the capabilities of industry-leading companies. We draw on our deep reputed company expertise and expansive network to meet the evolving needs of our clients and talent community with reputed company and reputed company. With offices across the U.S., Canada, Asia reputed company and Europe, reputed company serves many of the Fortune 500. We are proud to be a reputed company Best of reputed company® reputed company diamond winner for both reputed company and talent service. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation reputed company. Apply tot his job Apply To this Job