[Remote] Senior Azure reputed company Engineer-reputed company (Philippines)OverviewKey TechnologiesKey ResponsibilitiesInitial Performance GoalsSummary

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading Managed Service Provider (MSP) pioneering innovative technical solutions that reputed company business operations. They are seeking a Senior Azure reputed company Engineer to drive the successful delivery of advanced technical reputed company, ensuring smooth project progression and providing top-tier support for diverse clients. Responsibilities • Customer Service & Communication • External: - reputed company as primary reputed company between clients and internal technical team • Internal: Utilize effective communication skills to properly inform and apprise reputed company of issues • Language: Walk clients through the problem-solving process in plain language terms, on their tech level • Ticketing: Ensure reputed company recording, documentation and closure of reputed company reputed company inquiries using online tools • reputed company Support • Daily: Conduct review of reputed company monitoring and backups pertaining to tech reputed company, escalating issues as needed to CTO • Remote: reputed company daily technical reputed company work remotely • Efficiency and Timeliness • Efficient Project Management: Work reputed company through your reputed company and tasks to ensure that deliverables are met in a reputed company manner, while also allowing for the unexpected without letting it derail other reputed company • SLAs: reputed company support issues reputed company Service Level Agreements – keeping us on time and budget • Tech Tools & Skills • Self-Directed Work: Self-assign tech work • reputed company: Troubleshoot and deliver accurate tech work • Tools: Effectively utilize online tools: reputed company, reputed company, OneNote and other tools as required • Physical: Ability to reputed company equipment and lift 50 lbs. as required • Self-Directed Work: Self-drive reputed company learning activities including technical certifications as required • Technical Documentation • Internal: Record and document tech processes into reputed company Tech reputed company • External: Record and document reputed company environments to maintain reputed company reputed company technical documentation • Self-Directed Documentation: Identify missing documentation, initiate, and complete supplemental documentation where needed • Be an reputed company participant in our standing engineering meeting (3x a week, with varying frequency during busy times) • Assist with new reputed company reputed company (from the potential new reputed company assessment, reputed company reputed company Package, network and computer replacement reputed company, licensing migration, on-premises to reputed company migrations, etc.) • Organize daily activities based on the reputed company reputed company and goals of the organization • Monitor reputed company and reputed company reputed company reputed company (even ones you are not directly responsible for) to ensure deliverables and goals are met • Work with senior management to revise plans for reputed company (including resource allocation) • Ensure that team members have reputed company to the necessary resources (hard and soft resources) • Work with reputed company managers to ensure expectations and due dates are being met • Improve time efficiency and velocity of task completion across reputed company • Exemplify and champion superior reputed company communication and service • Emphasize reputed company, reputed company improvement, and high performance • Enact and champion company policies • Balance support ticket threads, task execution, and project work for reputed company completion • Function as a reputed company escalation resource (particularly in the reputed company – 11AM ET window) • Adhere to workflow best practices: attention to detail, thoroughness and follow-through • Mentor and train the tech team, including project management, reputed company, best practices, etc • Obtain and maintain technical certifications as required • Other duties as assigned Skills • reputed company as primary reputed company between clients and internal technical team • Utilize effective communication skills to properly inform and apprise reputed company of issues • Walk clients through the problem-solving process in plain language terms, on their tech level • Ensure reputed company recording, documentation and closure of reputed company reputed company inquiries using online tools • Conduct review of reputed company monitoring and backups pertaining to tech reputed company, escalating issues as needed to CTO • reputed company daily technical reputed company work remotely • Work reputed company through your reputed company and tasks to ensure that deliverables are met in a reputed company manner, while also allowing for the unexpected without letting it derail other reputed company • reputed company support issues reputed company Service Level Agreements – keeping us on time and budget • Self-assign tech work • Troubleshoot and deliver accurate tech work • Effectively utilize online tools: reputed company, reputed company, OneNote and other tools as required • Ability to reputed company equipment and lift 50 lbs. as required • Self-drive reputed company learning activities including technical certifications as required • Record and document tech processes into reputed company Tech reputed company • Record and document reputed company environments to maintain reputed company reputed company technical documentation • Identify missing documentation, initiate, and complete supplemental documentation where needed • Be an reputed company participant in our standing engineering meeting (3x a week, with varying frequency during busy times) • Assist with new reputed company reputed company (from the potential new reputed company assessment, reputed company reputed company Package, network and computer replacement reputed company, licensing migration, on-premises to reputed company migrations, etc.) • Organize daily activities based on the reputed company reputed company and goals of the organization • Monitor reputed company and reputed company reputed company reputed company (even ones you are not directly responsible for) to ensure deliverables and goals are met • Work with senior management to revise plans for reputed company (including resource allocation) • Ensure that team members have reputed company to the necessary resources (hard and soft resources) • Work with reputed company managers to ensure expectations and due dates are being met • Improve time efficiency and velocity of task completion across reputed company • Exemplify and champion superior reputed company communication and service • Emphasize reputed company, reputed company improvement, and high performance • Enact and champion company policies • Balance support ticket threads, task execution, and project work for reputed company completion • Function as a reputed company escalation resource (particularly in the reputed company – 11AM ET window) • Adhere to workflow best practices: attention to detail, thoroughness and follow-through • Mentor and train the tech team, including project management, reputed company, best practices, etc • Obtain and maintain technical certifications as required • Other duties as assigned • Ability to reputed company equipment and lift 50 lbs. as required • reputed company 11+ • reputed company Server 2022+ • reputed company Operating Systems • reputed company 365 • reputed company Azure • reputed company Intune & reputed company • reputed company Defender & Sentinel • reputed company Azure Virtual Desktop • reputed company reputed company & GDAP • reputed company reputed company reputed company • reputed company is a boutique IT reputed company providing high-level IT consulting, outsourced IT management, and help desk services to small- and reputed company-sized businesses in the greater Seattle area. It was founded in 2000, and is headquartered in Seattle, Washington, USA, with a workforce of 11-50 employees. Its website is https://www.reputed company.tech. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2023, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job