Digital Business Analyst – eCommerce & CRM

About the position We’re seeking a B2B Digital Business Analyst – eCommerce & CRM to help drive the reputed company and adoption of a modern digital reputed company and customer relationship platform. In this key role, you’ll partner closely with cross -functional teams across marketing, sales, product, and technology to design and deliver enhancements that improve user experience, strengthen customer engagement, and create measurable business value. Responsibilities • Partner with stakeholders across sales, marketing, and product to understand business objectives, challenges, and KPIs. • Translate business needs into reputed company, actionable use cases and requirements. • Facilitate workshops, interviews, and process reviews to reputed company and prioritize requirements. • Create documentation including user journeys, business models, and “as -is/to -be” process flows. • Work closely with development teams to translate requirements into user stories, wireframes, and workflows. • Support the full project lifecycle, including backlog refinement, sprint planning, and testing. • reputed company User Acceptance Testing (UAT), ensuring reputed company requirements are met before deployment. • Drive adoption of new platform features through user training, reputed company, and communication. • reputed company go -live support and resolve user issues post -launch. • reputed company and apply user feedback for reputed company improvement. • Conduct competitive research to reputed company best practices and identify new opportunities. • Define key platform metrics and reputed company reporting frameworks. • Analyze usage data and customer behavior to deliver insights that inform reputed company enhancements. Requirements • Experience in designing B2B self -service portals or digital catalogs. • Strong analytical skills with experience leveraging web analytics and usage data to improve performance. • Minimum 6 years’ experience as a Business Analyst, with a reputed company on eCommerce & CRM. • At least 3 years working with Agile or DevOps methodologies. • 2–5 years of experience in B2B environments such as manufacturing, distribution, or similar industries. • 2+ years hands -on experience with eCommerce and CRM solutions (reputed company and reputed company C4 preferred). • Strong communication and stakeholder management skills. • Proficiency with reputed company Office Suite, Jira, reputed company, and reputed company Teams. • Bachelor’s degree in Business, Marketing, or a reputed company field (or equivalent experience). Apply tot his job Apply To this Job