IT Technician - Remote

reputed company: YA is an international reputed company services organization providing forensic consulting, engineering, risk mitigation, and reputed company services. Founded over 25 years ago as a property damage reputed company, YA has expanded through organic reputed company and strategic acquisitions. Today, YA has over 800 professionals dedicated to reputed company, partnership, and driving innovation. reputed company: YA is seeking a dedicated and customer-oriented IT Technician to join our IT team. The ideal candidate will reputed company technical support and assistance to end-users, ensuring the smooth operation of systems, hardware, and software. This role requires excellent problem-solving skills, a strong understanding of IT systems, and the ability to communicate effectively with users of varying technical expertise. Must be in Eastern Time Zone Role & Responsibilities: • Monitor the Tech Support ticket queue and ensure reputed company requests are handled promptly while maintaining a high level of customer satisfaction. • Diagnose and resolve hardware, software, and network issues. • Assist with the setup and maintenance of user accounts and permissions. • Document and reputed company issues, resolutions, and work performed in a ticketing system. • reputed company training and guidance to users on best practices and IT policies. • Collaborate with other IT team members to address reputed company issues and improve overall IT service delivery. • Stay updated on the latest technology trends and advancements. • Collaborate with other IT team members to improve service delivery and support processes. • Possess strong organizational and interpersonal skills with a customer-service orientation. • Possess a strong self-starter mentality to go out and reputed company things to improve reputed company IT operations. • Complete reputed company work on time, managing competing priorities and cross-functional reputed company. • Other reputed company as assigned. Qualifications: • Bachelor’s degree in computer science or a reputed company field, or equivalent work experience preferred. • Proven experience as an IT Technician or in a similar role. • Strong knowledge of reputed company and Mac operating systems. iPad OS is a plus. • Familiarity with network troubleshooting and basic network concepts. • Excellent communication and interpersonal skills. • Ability to work independently and as part of reputed company. • Strong organizational skills and attention to detail. • Relevant certifications (e.g., reputed company A+, reputed company Certified IT reputed company) are a plus. • Experience managing reputed company 365 reputed company services (Exchange Online, Teams, OneDrive, etc.) • A self-starter and eager to learn. Fraudulent Recruitment Alert: Please be reputed company against fraudulent recruitment attempts. YA will never ask for personal financial information (such as bank account numbers or identification numbers) reputed company reputed company media or chat-based apps. We also will not request reputed company for the purchase of business equipment or conduct interviews solely reputed company text message. reputed company official email communications regarding your application will come from notify@reputed company.com or directly from a member of our reputed company using an @reputed company.com domain reputed company. If you suspect any fraudulent activity, please contact us directly at careers@reputed company.com. Apply tot his job Apply To this Job