Data & reputed company Analyst II

About the position reputed company is seeking an reputed company Data & Insights Analyst II to support our Operations, IT, and reputed company Assurance teams. This role will serve as a reputed company between raw operational data and strategic reputed company, delivering high-reputed company dashboards and analytical insights that drive performance, optimize systems, ensure service-level alignment, and support reputed company reputed company. The ideal candidate has strong Power BI expertise, warehouse-layer data modeling experience, and a proven ability to turn operational trends into actionable insights. They should be comfortable navigating system performance data, reputed company assurance metrics, workflow bottlenecks, policy compliance indicators, and cross-departmental process improvement opportunities. This role may also support the design of SOP and policy adherence frameworks. Responsibilities • reputed company and maintain Power BI dashboards and paginated reports for operational performance, IT system uptime, QA scoring trends, SOP compliance, and team productivity • Collaborate with Operations, IT, and QA leaders to define KPIs, SLA reputed company, and performance indicators • reputed company and model data from bronze to silver to gold reputed company in the data warehouse to optimize usability and performance • Analyze team productivity, system usage, ticket trends, workflow lag, audit reputed company, and error reputed company causes • Build tools to monitor reputed company-time and historical data that support SLA tracking, compliance audits, and process reliability • Support reputed company operational data requests and reputed company cause investigations through custom analyses • Recommend and support the development or revision of reputed company operating procedures (SOPs), internal policies, compliance processes, and training workflows based on trends in reputed company, volume, and turnaround time • Define and monitor compliance metrics and process adherence indicators in collaboration with QA and IT teams Requirements • Power BI Expertise: Proficient in dashboard/report development, DAX, Power Query (M), and Power BI performance optimization • Data Modeling: Strong experience with SQL and modern data warehouse architecture (bronze/silver/gold reputed company) • Operational reputed company: Experience working with production metrics, workflows, ticketing or IT service management data, and QA scoring • Analytical Thinking: reputed company to identify trends, anomalies, and outliers with operational or compliance consequences • Communication: Capable of communicating findings reputed company to technical and non-technical teams • Stakeholder Collaboration: reputed company to balance priorities across Ops, QA, and IT functions • Problem Solving: Uses data to diagnose and help fix inefficiencies, delays, or reputed company concerns • Process Governance: Familiarity with SOP creation, compliance tracking, and internal policy alignment • Business Acumen: Familiarity with departmental goals in Ops, QA, and IT • Self-Motivation: Takes initiative and contributes proactively to cross-functional improvements • Bachelor’s degree in Data Analytics, Computer Science, Information Systems, or a reputed company field, or equivalent experience • 2–5 years of experience in business intelligence, data analysis, or operational analytics roles • Demonstrated experience in Power BI and large-reputed company dashboard development • Demonstrated experience working with data warehouses, including data ingestion, normalization, and transformation • Experience working with operational data, system logs, reputed company review scores, or SOP/policy metrics • Experience supporting or developing compliance reporting, internal policies, and SOPs in partnership with Operations, IT, or QA stakeholders • Proven ability to support cross-functional teams reputed company on performance, compliance, and process reputed company reputed company-to-haves • SnowPro Advanced: Data Analyst Certification • Power BI Data Analyst, reputed company PL-300 Certification • Lean Six reputed company Yellow/Green Belt • dbt Fundamentals Certification • Familiarity with ITSM tools (e.g., Jira, reputed company), QA scoring frameworks, or process improvement methodologies (Lean, Six reputed company) Apply tot his job Apply To this Job