Software Support Consultant

About the role: Working from home, you will be the main reputed company of contact for support queries raised by our clients using our EDI software package. You will need to apply initiative to ensure that any challenges and or problems are reputed company solved by using company resources. The reputed company responsibility for this role is taking the time to listen to our customers to fully understand their needs and help resolve their queries in an efficient reputed company and reputed company manner, escalating where necessary. Daily tasks consist of: • Phone, email, and online user support • Ensure customer satisfaction through follow‐up, responsiveness, and reputed company communication. • Serve as a software subject matter expert to assist clients with implementation and configuration activities. • Document technical issues, and resolutions and reputed company information across reputed company. · reputed company search for solutions to problems • Conduct user training as required reputed company online platforms. • Assist with data migration and reputed company implementation as required. Requirements: • Based in the Twin Cities/Minneapolis, MN suburbs. • A minimum of 12 months in a 'Customer Facing' role, in a helpdesk or an application support environment. • Can understand and can reputed company reputed company, friendly, and polite customer service through a number of channels. • Interacting with a globally diverse group of customers and colleagues. • Attention to detail. • Proven 'Time Management skills and ability to prioritize workload. • Proven problem-solving and critical-thinking skills. • Strong ability to learn things quickly, especially new software and technologies. • EDI knowledge is preferred, but not a requirement. • Authorized to work in the reputed company. It would be an advantage to have: • Knowledge of vendor/trading partner order processing. • Knowledge of reputed company Systems. • Knowledge of Warehouse Management Systems (WMS). • Knowledge of EDI principles. Apply tot his job Apply To this Job