Field Property Claims Adjuster: North Fayetteville, AR

Farmers Insurance is dedicated to delivering peace of mind to their customers through protection and comprehensive advice. They are seeking a Field Property Claims Adjuster to conduct investigations, assess property damage, and negotiate settlements with policyholders while working both virtually and on-site.

Responsibilities

• Conduct both virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements
• Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment
• Evaluate and report on potential subrogation opportunities
• Reports incidents involving theft, fraud, or arson to appropriate state and industry agencies
• Perform duties independently, with work directly impacting management outcomes
• Acts as a company representative in public interactions, maintaining a professional demeanor consistent with management standards
• Engages regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties
• Use strong customer service skills to negotiate with policyholders to settle the claim
• Performs additional duties as assigned
• Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 23 days
• Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals

Skills

• High School diploma or equivalent required
• Excellent Customer service experience, preferably in a retail environment
• Excellent communication skills – both oral and written
• Computer Literate: MS Word, Excel, Outlook
• Proficiency with smartphones and applications
• Eagerness to learn about insurance policies and property damage from the inside out to identify how coverage applies to a particular loss
• Outgoing personality that would enjoy interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators
• Valid driver's license and Bondable. Final candidates will also be subject to a Motor Vehicle Record background check as this position may include a company vehicle
• Climb Ladders to inspect roofs, and be comfortable working on rooftops, multiple times per day
• Work in small, confined spaces that have been damaged; such as attics and crawlspaces
• Achieve a minimum passing score on all claims training exams
• Bending, Kneeling, Pulling, Pushing, Sorting, Carrying up to 50 lbs., Climbing, Reaching, Standing, Walking, Seeing
• Speaking (English), Reading (English), Writing (English), & Key Entering
• Construction or Insurance experience is highly desirable and preferred
• Bilingual candidates fluent in Spanish and English may be eligible for additional multilingual pay, based on business needs

Benefits

• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off

Company Overview