Commercial Lines - Account Manager I

Marsh McLennan Agency is an award-winning organization that values an inclusive workplace culture. They are seeking an Account Manager I to build and maintain client relationships, execute comprehensive client service plans, and lead service activities related to administration and claims management.

Responsibilities

• Build and maintain key client and carrier relationships by phone, email, and in person
• Execute a comprehensive client service plan for all assigned accounts that address their business needs and risk management goals
• Lead the client service team in service activities related to administration, billing, claims issues, and problem solving
• Coordinate internal/external activities to ensure both new and renewal accounts are handled in a timely, accurate, and professional manner
• Continually seek cross-sell opportunities and suggest new lines of coverage
• Monitor and manage the renewal process for assigned clients. Coordinate meeting with client and/or Producer to present the renewal and supporting documents to gain acceptance of the renewal or commitment to go to market for alternative options
• Lead the marketing of accounts of smaller, less complex accounts
• Independently prepare marketing information for smaller and/or less complex accounts for Producer or client. Provide required information to Producer and participate in presenting options to the client
• Manage the implementation process; prepare and deliver all applicable forms to client
• Formulate a plan with Producer to conduct relationship management meetings and/or visits with assigned clients
• Proficient in the client management system(s), specifically to update policies that are written or renewed, log activities to document client meetings, carrier follow-up, service issues, establish follow-up date and daily manage follow-up in client management system(s). Also, understand how to use the system to acquire information to assist clients
• Attend seminars, classes, and carrier meetings to keep abreast of new products available for clients and acquire expertise in legislative changes, as opportunities occur
• Mentor team members
• Other duties and responsibilities as requested by management

Skills

• Bachelor's degree or equivalent education and related training
• 1-2 years of relevant insurance industry experience
• Appropriate insurance license(s)
• Strong client relation skills to build and maintain positive business relationships with clients and market contacts; including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve client and company problems
• Ability to utilize leadership skills by providing direction, constructive feedback, development and training while additionally being able to motivate others to maximize productivity and team morale
• Demonstrate proficiency in basic computer applications, such as Microsoft Office Suite
• Ability to travel, occasionally overnight
• Advanced degree
• Certification in field of endeavor
• Experience with Requests for Proposal

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid Work
• Charitable contribution match programs
• Stock purchase opportunities
• Health and welfare benefits
• Tuition assistance
• 401K savings and other retirement programs
• Employee assistance programs

Company Overview