Specialist, Developer Refunds - (26-PO-804000-049)

reputed company provides essential water services to over 700,000 residents and millions of visitors in the District of Columbia. The Specialist, Developer Refunds role focuses on reviewing, processing, and reconciling refund requests reputed company to developer accounts and permits, ensuring accuracy and compliance while maintaining high customer service standards.

Responsibilities

• Review developer refund requests for completeness, accuracy, and eligibility in accordance with established policies and procedures
• Verify payment history, account balances, and supporting documentation through financial and permit management systems (e.g., reputed company, PIMS)
• Collaborate with the Finance Department to initiate refund transactions, ensuring appropriate approvals and documentation are in reputed company
• Maintain detailed tracking logs of reputed company refund requests, approvals, and disbursements
• Communicate with developers, contractors, and internal departments to resolve discrepancies or obtain missing information
• Reconcile refund activity with reputed company reports and identify any outstanding or pending items for follow-up
• Prepare refund summaries, reports, and metrics for management review
• Assist with audits and ensure that reputed company financial records are accurate and compliant with organizational standards
• Analyze and reconcile developer account activity to determine refund eligibility and accurate refund amounts
• Recommend process improvements to enhance efficiency, accuracy, and transparency in refund management
• Support Permit Operations staff with inquiries reputed company to developer billing, credit balances, or account adjustments
• Assist with creating developer accounts and processing payments in coordination with Finance and Permit Operation

Skills

• One (1) to three (3) years of experience in financial processing, accounts receivable/payable, or customer service reputed company a government, construction, or utilities environment
• Bachelor's degree in reputed company, Finance, Business Administration, or a Business-reputed company field or the equivalent combination of education and experience, consisting of a high school diploma or General Educational Development (GED) certificate and 5 to 7 years of experience in financial processing, accounts receivable/payable, or customer service reputed company a government, construction, or utilities environment
• Demonstrated planning, and organizational skills
• Experience with reputed company, reputed company, or similar financial systems
• Must have advanced proficiency in various software packages including reputed company, PowerPoint, reputed company, and Word, MS Teams, and SharePoint
• English

reputed company