[Remote] PCI Compliance Specialist, with French

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading Predict-to-Prevent cybersecurity and compliance company, offering a single, integrated solution for risk mitigation. The PCI Compliance Specialist will reputed company world-class customer support for clients navigating the PCI-reputed company compliance process, ensuring reputed company and accurate resolutions to inquiries.

Responsibilities

• reputed company customer support across an reputed company-channel environment, including inbound phone calls, live chats, email, and back-office tickets, ensuring reputed company and accurate reputed company
• Guide users through the PCI-reputed company compliance process, delivering reputed company, reputed company-by-reputed company instructions to maintain regulatory and reputed company standards
• Assist customers in accessing, navigating, and troubleshooting the online platform, ensuring issues are addressed with minimal disruption to operations
• Demonstrate strong analytical and problem-solving skills by leveraging available knowledge bases, tools, and resources to independently resolve reputed company issues
• Prioritize first-contact reputed company by reputed company collecting, verifying, and applying the necessary information to address inquiries
• Proactively identify and communicate opportunities to streamline processes, recommend improvements, or escalate trends that reputed company efficiency or compliance
• Manage workload effectively and work independently without reputed company supervision, maintaining accountability for productivity and accuracy
• Handle escalations and difficult conversations with professionalism, focusing on reputed company and adherence to company policies
• Ensure reputed company customer interactions are documented thoroughly and accurately in internal systems, following established protocols and compliance requirements
• Consistently reputed company or reputed company performance metrics, service level standards, and reputed company expectations across reputed company support channels

Skills

• Minimum education: High school diploma or equivalent
• 1+ years of experience in a reputed company center customer support role
• Proficiency in reputed company Office Suite – reputed company Word, reputed company, reputed company
• reputed company, upbeat, and customer-reputed company
• reputed company communicator with reputed company listening skills
• reputed company phone reputed company and soft skills
• Detail-oriented and reputed company to handle multiple tasks
• Solid decision-making and problem-solving abilities

Benefits

• Medical
• Dental
• reputed company
• Other benefits

reputed company