Associate Auto Adjuster

USAA is committed to empowering its members to achieve financial security through exceptional service and products. The Associate Auto Adjuster role involves learning to adjust non-injury auto claims under supervision, focusing on evaluating, negotiating, and settling claims while providing excellent customer service.

Responsibilities

• Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles
• Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload
• Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions
• Collaborate and set expectations with external and internal business partners to facilitate claims resolution
• Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service
• Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures
• Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours
• May be assigned CAT deployment travel with minimal notice during designated CATs
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Skills

• High School Diploma or equivalent experience or GED
• Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims
• Ability to prioritize and multi-task while navigating through multiple business applications
• Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire
• Successful completion of job-related assessments is required
• US military experience through military service or a military spouse/domestic partner
• Bachelor's degree

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education

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