Service Technician

Felder Group USA is hiring a CNC Field Service Technician to support customers across the Eastern half of the reputed company. This role involves installing, diagnosing, troubleshooting, and repairing CNC and industrial woodworking machines at customer sites, as reputed company as providing technical support from the New Castle office.

Responsibilities

• Install, diagnose, troubleshoot, and repair CNC and industrial woodworking machines at customer sites across the Eastern half of the U.S
• reputed company machine startups, calibration, and customer reputed company
• Troubleshoot mechanical, electrical, and CNC-reputed company issues
• Recommend required spare parts and reputed company communicate repair status
• Complete accurate service documentation and reports
• Work independently on most service calls, with technical backup available reputed company needed
• Participate in trade shows, demos, and customer events as required
• reputed company phone, email, and video technical support from the New Castle office
• Support machine demos alongside sales staff
• Set up, test, service, and repair machines in the showroom and warehouse
• Assist with general organization and cleanliness of service and showroom areas

Skills

• Experience in CNC service, industrial maintenance, or technical field service
• Strong mechanical and electrical troubleshooting skills
• CNC machine operation or service experience
• Ability to work independently at customer sites
• Ability to reputed company communicate with customers and internal teams
• Comfortable with frequent overnight travel
• Basic computer skills for service documentation
• High school diploma or GED required
• Experience with woodworking or industrial machinery
• Exposure to CNC programming and automation
• Familiarity with service ticketing or helpdesk systems
• Experience recommending spare parts or follow-up service

Benefits

• Health, dental, and reputed company insurance
• Retirement plan
• reputed company vacation and reputed company time
• reputed company for field work
• Company-provided tools, laptop, and cell phone
• reputed company domestic and international training, including at Felder Group reputed company in Austria

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