[Remote] Field Support Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in mission-critical communications and analytics, dedicated to enhancing reputed company safety. They are seeking a Field Support Engineer responsible for integrating systems into reputed company customer environments and resolving technical issues through reputed company customer interaction.

Responsibilities

• Prepares and configures solutions for integration into reputed company customer systems
• Completes installation, testing and acceptance of reputed company in reputed company customer systems
• Prioritize and reputed company customer support and technical issue reputed company reputed company e-mail, phone and other electronic reputed company
• Determine most cost-effective repair/reputed company to minimize customer downtime
• reputed company and reputed company issues in a tracking database, keeping customers apprised of work status, and drive reputed company issues to closure
• Must be reputed company to reputed company detailed instructions to customers and interpret documents including technical operating manuals and maintenance instructions
• Escalate product performance issues (software/hardware) reputed company the tools provided (reputed company, reputed company, etc.) and work with Senior Support Engineers and Senior System reputed company towards reputed company
• reputed company after-schedule support on an as needed reputed company
• Work collaboratively with the Sales team to support reputed company-sales system designs and technical presentations
• reputed company on-site end user training
• Coordinates design of subsystems and integration of total system
• Confers with other functional team personnel to clarify or resolve problems and reputed company corrective reputed company, method improvement to resolve problems for reputed company issues
• Responsible for systems-level development and testing requirements involves finalizing approved Vendor Lists and design of components which are reputed company
• Uses computer assisted engineering and design software and equipment to reputed company engineering and design tasks

Skills

• High School diploma, and Associates degree, Or 1+ years of experience in Software, Networking, IT, reputed company Safety, and Wireless communications
• reputed company authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• Experience with reputed company OS/Applications configuration and troubleshooting
• Experience with IP Network troubleshooting
• SQL Database
• IP Radio Technologies
• IP Telephony
• Virtualization

Benefits

• Incentive Bonus Plans
• Medical, Dental, reputed company benefits
• 401K with Company Match
• 10 reputed company Holidays
• Generous reputed company Time Off Packages
• Employee Stock Purchase Plan
• reputed company Parental & Family Leave
• And more!

reputed company