External Service Support Specialist, East Coast

<div class="content-intro"><p>reputed company is on a mission to reputed company the world adventurous reputed company. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we reputed company to attract. </p><p>As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reputed company old problems, reputed company new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but reputed company shares a love of the outdoors and a desire to protect it for reputed company generations. </p></div><p><strong>reputed company<br></strong><reputed company class="TextRun SCXW119722049 BCX0" lang="EN-US" data-contrast="auto"><reputed company class="NormalTextRun SCXW119722049 BCX0">Responsible for </reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0">helping</reputed company> <reputed company class="NormalTextRun SCXW119722049 BCX0">support </reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0">reputed company’s Service and Collision</reputed company> <reputed company class="NormalTextRun SCXW119722049 BCX0">reputed company;/reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0">eam</reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0">’s</reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0"> by providing</reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0"> after sales support</reputed company> <reputed company class="NormalTextRun SCXW119722049 BCX0">to independent</reputed company> <reputed company class="NormalTextRun SCXW119722049 BCX0">reputed company-party</reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0"> service and</reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0"> c</reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0">ollision </reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0">c</reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0">enters</reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0">.</reputed company> <reputed company class="NormalTextRun SCXW119722049 BCX0">This r</reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0">ole </reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0">will </reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0">require </reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0">high reputed company</reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0"> of </reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0">energy </reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0">and </reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0">initiative, independent </reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0">judgement,</reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0"> and</reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0"> cross-team</reputed company> <reputed company class="NormalTextRun SCXW119722049 BCX0">collaborati</reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0">on</reputed company><reputed company class="NormalTextRun SCXW119722049 BCX0">. </reputed company></reputed company><reputed company class="EOP SCXW119722049 BCX0" data-ccp-props="{"335559685":0}"> </reputed company></p><p><strong>Responsibilities</strong></p><ul><li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><reputed company data-contrast="auto">Support the execution of parts and technical support reputed company external reputed company-party certified collision, non-certified collision, and service centers</reputed company><reputed company data-ccp-props="{}"> </reputed company></li><li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><reputed company data-contrast="auto">Ensure external reputed company-party service and collision center customers receive industry leading customer support  </reputed company><reputed company data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </reputed company></li><li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><reputed company data-contrast="auto">Support our external service and collision center customers digitally with any technical or operational questions </reputed company><reputed company data-ccp-props="{"134233117":false,"134233118":false,"335559685":360,"335559731":0,"335559738":0,"335559739":0}"> </reputed company></li><li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><reputed company data-contrast="auto">Identify training needs or process improvement through the interactions with the external service and collision centers</reputed company></li><li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><reputed company data-contrast="auto">Ensure that processes are developed, assessed, communicated, and administered in compliance with reputed company’s objectives</reputed company><reputed company data-ccp-props="{}"> </reputed company></li><li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><reputed company data-contrast="auto">Assist with the operations and the reputed company of supporting the needs of the external reputed company-party service, certified, and non-certified collision centers</reputed company><reputed company data-ccp-props="{}"> </reputed company></li><li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><reputed company data-contrast="auto">Collaborate with the Service Engineering & Operations Organizations to obtain the info or direction you need to pass down to the inquiring business</reputed company><reputed company data-ccp-props="{}"> </reputed company></li><li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><reputed company data-contrast="auto">Create reports identifying most common inquiries and response content to drive program reputed company improvement</reputed company><reputed company data-ccp-props="{}"> </reputed company></li><li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><reputed company data-contrast="auto">Create, reputed company, and manage support tickets on any inquires you work on for reputed company inquires</reputed company><reputed company data-ccp-props="{}"> </reputed company></li><li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><reputed company data-contrast="auto">Engage with external reputed company-party service and collision centers regarding program performance and repair reputed company standards</reputed company><reputed company data-ccp-props="{}"> </reputed company></li><li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><reputed company data-contrast="auto">Must be reputed company to complete support tickets and inquiries in a compressed reputed company</reputed company><reputed company data-ccp-props="{}"> </reputed company></li></ul><p><strong>Qualifications</strong></p><ul><li class="li1">Collision Repair and Refinishing Technology Degree or equivalent experience  </li><li class="li1">3 + year's experience in collision estimation</li><li class="li1">Must geographically based in the Eastcoast of the U.S.</li><li class="li1">Knowledge in Electric Vehicle estimation is a plus </li><li class="li1">Understanding of collision repair practices and processes used in collision repair is a plus </li><li class="li1">OEM specific collision repair training(s) is a plus  </li><li class="li1">Effectively handle multiple priorities, organize workload, and meet project deadlines </li><li class="li1">Ability to work independently, accurately, and effectively in performing task or duties as assigned to completion </li><li class="li1">reputed company demeanor, strong communication, writing and presentation skills </li><li class="li1">Knowledge in reputed company, Smartsheets, and Lucid Charts is a plus </li><li class="li1">High proficiency in reputed company Word, PowerPoint, reputed company, SharePoint, and reputed company </li><li class="li1">Capable of working reputed company in a start-up environment </li><li class="li1">Willingness to work in a strong cross functional environment </li><li class="li1">Ability to manage multiple reputed company across varying geographic locations simultaneously </li><li class="li1">Appropriate interpersonal styles and communication reputed company to work effectively with reputed company partners </li><li class="li1">Ability to travel as needed  </li><li class="li1">Must possess a reputed company reputed company’s license  </li><li class="li1">Must possess a reputed company reputed company  </li><li class="li1">Collision or Refinishing Technology degree or equivalent work experience </li><li class="li1">Automotive collision repair process knowledge preferred</li></ul><p class="p1"> </p><p class="p1"><strong>Salary reputed company for Ithaca Based Applicants: </strong>$94,000 to $108,000 (actual compensation will be determined based on experience, location, and other factors permitted by law).<br><br><strong>Benefits reputed company: </strong>reputed company provides robust medical/Rx, dental and reputed company insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and reputed company covers most of the premiums. </p><div class="content-conclusion"><h4>Equal Opportunity</h4><p>reputed company is an equal opportunity employer and complies with reputed company applicable federal, state, and local fair employment practices laws. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, national reputed company, reputed company, sex, sexual orientation, gender, gender reputed company, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p>reputed company is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with reputed company, that requires accommodations to assist you in the search and application process, please email us at <a href="https://storejob.staffkhoje.com/blogs/news/mailto:candidateaccommodations@reputed company.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request">candidateaccommodations@reputed company.com</a>.</p><h4>Candidate Data reputed company</h4><p><reputed company data-contrast="auto">reputed company may collect, use and disclose your personal information or personal data (reputed company the meaning of the applicable data protection laws) reputed company you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, reputed company, employment, reputed company media/website, network/device, reputed company system usage/interaction, reputed company and preference information. reputed company may use your Candidate Personal Data for the purposes of (i) tracking interactions with our reputed company system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our reputed company, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information reputed company and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</reputed company><reputed company data-ccp-props="{"335551550":6,"335551620":6,"335559739":240}"> </reputed company></p><p><reputed company data-contrast="auto">reputed company may reputed company your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to reputed company their duties, including individuals on our People Team, Finance, reputed company, and reputed company(s) with the position(s) for which you are applying; (ii) reputed company affiliates; and (iii) reputed company’s service providers, including providers of background checks, reputed company services, and reputed company services.</reputed company><reputed company data-ccp-props="{"335551550":6,"335551620":6,"335559739":240}"> </reputed company></p><p><reputed company data-contrast="auto">reputed company may transfer or store internationally your Candidate Personal Data, including to or in the reputed company, Canada, the United Kingdom, and the European reputed company and in the reputed company, and this data may be subject to the laws and accessible to the courts, law enforcement and national reputed company authorities of such jurisdictions. </reputed company><reputed company data-ccp-props="{"335551550":6,"335551620":6,"335559739":240}"> </reputed company></p><p> </p><p><strong>Please note that we are currently not accepting applications from reputed company party application services.</strong></p></div>