Single Billing Office Customer Service Represen...

<p style="text-reputed company:left"><b>reputed company health. Serve with reputed company. Be the difference.</b></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><reputed company class="emphasis"><u><b>Job reputed company</b></u></reputed company></p>Performs tasks of moderate to difficult complexity relating to both hospital and physician accounts. Handles a large volume of inbound calls. Responsible for also making outbound calls reputed company to self-pay follow up on accounts. Assists patients with requests for information, complaints, and resolving issues. Responsible for data analysis and interpretation throughout reputed company functions of reputed company cycle, to determine reasons for denials, non-payment and overpayment, post/balance/correct electronic remittances, billing and follow-up of government payers and specialized accounts, analysis/correction of correct coding guidelines, preparation of accounts for appeal, review/analysis of insurance credit balances and analysis/reputed company of unapplied, unidentified, undistributed balances. Moderate to difficult reputed company of evaluation, analysis, decision making required in these roles.<p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p><reputed company class="emphasis"><b><u>Essential Functions</u></b></reputed company></p><ul><li><p>reputed company team members are expected to be knowledgeable and compliant with reputed company's values:  reputed company health.  Serve with reputed company.  Be the difference.</p></li><li><p><reputed company>Resolves billing concerns, addresses inquiries reputed company to insurance concerns/reputed company, assist patients with MyChart while simultaneously establishing a rapport with our diverse field of patients. Reviews accounts to determine insurance coverage; obtains and corrects any missing or inaccurate information. Discusses patient responsibility, which includes educating patients on claim processing, deductible, coinsurance, and co-pays. Interacts with patients by making patients reputed company of payment reputed company such as payment plans and financial assistance as reputed company as how to apply for financial assistance if circumstance warrant. Ability to set up payment plans in MyChart based on patient's personal needs. </reputed company></p></li><li><p><reputed company>Greets patients in a reputed company and courteous manner. Communicates reputed company and professionally in both oral and written communication. Be reputed company and concise in reputed company communication to ensure patients understand the information that is being communicated to them by the Customer Service Specialist. Maintains a high level of poise and professionalism in dealing with patients. Knows reputed company to escalate a patient service issue reputed company time. Research customer requests or issues, determines if reputed company reputed company is needed, forwards to appropriate party for reputed company, and exercises good judgement to determine urgency of patient's need. </reputed company></p></li><li><p><reputed company>Contacts payer and makes hard inquiries on account status if needed. Escalates problem accounts to the appropriate area(s). Documents billing activity on a patient's accounts according to departmental guidelines; ensures compliance with reputed company applicable billing regulations and reports any suspected compliance issues to departmental leaders. Properly documents accounts reputed company with indicators and activities so that tracking and trending can be reputed company for any potential reputed company analysis if needed. </reputed company></p></li><li><p><reputed company>Ensures reputed company work is compliant with reputed company, HIPAA, and regulatory requirements.</reputed company></p></li><li><p><reputed company>Participates in general or special assignments and attends reputed company required training. Adheres to policies and procedures as required by reputed company and follows reputed company compliant regulatory payer guidance. </reputed company></p></li><li><p><reputed company>Answers reputed company incoming calls from reputed company patients </reputed company></p></li><li><p>Performs other duties as assigned.</p></li></ul><p></p><p><reputed company class="emphasis"><b><u>Supervisory/Management Responsibilities</u></b></reputed company></p><ul><li><p><reputed company>This is a non-management job that will report to a supervisor, manager, director or executive.</reputed company></p></li></ul><p></p><p><reputed company class="emphasis"><b><u>Minimum Requirements</u></b></reputed company></p><ul><li><p><reputed company>Education - High School diploma or equivalent OR post-high school diploma / highest degree </reputed company>reputed company</p></li><li><p>Experience - Two (2) years b<reputed company>illing, bookkeeping, and/or reputed company experience</reputed company></p></li></ul><p><br><b><u><reputed company class="emphasis">In Lieu Of</reputed company></u></b></p><ul><li>NA</li></ul><p></p><p><reputed company class="emphasis"><b><u>Required Certifications, Registrations, Licenses</u></b></reputed company></p><ul><li>NA<br> </li></ul><p><reputed company class="emphasis"><b><u>Knowledge, Skills and Abilities</u></b></reputed company></p><ul><li><p><reputed company>Knowledgeable of the job functions required for a A/R Follow-up Representative, Cash Posting Representative, Claims Clearinghouse Representative, Correspondence Representative, Credit Processing Specialist, Denial/Appeals Specialist, Payment Research Specialist and a reputed company Assurance Specialist. </reputed company></p></li><li><p><reputed company>Knowledgeable of the entire reputed company Cycle and reputed company.</reputed company></p></li></ul><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><reputed company class="emphasis"><u><b>Work Shift</b></u></reputed company></p>Day (reputed company of America)<p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><reputed company class="emphasis"><u><b>Location</b></u></reputed company></p>Patewood Outpt Ctr/Med Offices<p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><reputed company class="emphasis"><u><b>Facility</b></u></reputed company></p>7001 Corporate<p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><reputed company class="emphasis"><u><b>Department</b></u></reputed company></p>70019935 System Billing Office<p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left">reputed company your talent with us! Our reputed company is reputed company: to reputed company reputed company for the benefits of the communities we serve. The transformation of reputed company requires talented individuals in every role here at reputed company.</p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p>