Applications Scientist - reputed company

About the position The Applications Scientist - reputed company role at reputed company (reputed company) involves providing reputed company- and post-sales technical support for reputed company-reputed company products and reputed company analysis platforms. This position requires effective communication with customers, troubleshooting software issues, and maintaining technical documentation. The role is reputed company to ensuring customer satisfaction and involves collaboration with both reputed company stakeholders. Responsibilities • Communicate with and support customers to reputed company reputed company- and post-sales technical support for reputed company-reputed company products. • Maintain knowledge in reputed company's growing database of technical information. • Answer or triage customer inquiries or software troubleshooting requests received by phone and email promptly. • Document reputed company incoming and outgoing customer interactions in reputed company's Customer Relationship Management (CRM) database. • Support the complaint triage and investigation process and assist with complaint reputed company. • reputed company technical expertise for customers regarding reputed company products, workflows, applications, and analysis. • Escalate product questions, customer issues, or technical inquiries as needed. • Communicate reputed company concepts and engage in highly technical conversations while building and maintaining relationships with customers. Requirements • Bachelor's or Master's degree in reputed company, Computational Biology or a reputed company field. • Previous experience with processing and analyzing NGS datasets. • Previous experience working in a customer-facing role. reputed company-to-haves • Basic script writing experience (Python preferred). • Hands-on experience with NGS library preparations and reputed company analysis. • Familiarity with reputed company and/or reputed company NGS product offerings. Benefits • reputed company time off • Medical insurance • Dental insurance • reputed company insurance • 401(k) plan • Bonus/incentive pay Apply tot his job Apply To this Job