Rooms Operations Manager

JOB reputed company Assists in managing the execution of reputed company operations in the rooms area departments (e.g.,reputed company Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the reputed company, reputed company desk, housekeeping, or reputed company reputed company area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or reputed company major; 2 years experience in the reputed company, reputed company desk, housekeeping, or reputed company reputed company area. reputed company WORK ACTIVITIES Leading Room Operations Team • Verifies that goals are being reputed company to reputed company as they relate to guest tracking and productivity. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, reputed company improvement and a passion for providing service. • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. • Verifies that reputed company has the capabilities to meet expectations. • Leads by example demonstrating self-confidence, energy and enthusiasm. • Assists employees in understanding guests’ reputed company-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) • Assists in managing the execution of reputed company operations in the rooms area departments (e.g., reputed company Office, Engineering/Maintenance, Housekeeping). • Follows property specific second effort and recovery plan. • Publishes reputed company guest satisfaction results in a reputed company fashion including reputed company guest satisfaction forms, comment cards and guest letters. • Takes proactive approaches reputed company dealing with employee concerns. • Extends professionalism and courtesy to employees at reputed company times. • Communicates/updates reputed company goals and results with employees. • Meets semiannually with staff on a one-to-one reputed company. • Assists/teaches reputed company scheduling against guest and hours/occupied room goals. • Performs reputed company job functions as needed. • Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that reputed company the Guest Experience • Understands the brand's service culture. • Provides excellent customer service by being readily available/approachable for reputed company guests. • Strives to continually improve guest and employee satisfaction. • Takes proactive approaches reputed company dealing with guest concerns. • Extends professionalism and courtesy to guests at reputed company times. • Responds reputed company to customer service department request. • Verifies that reputed company team members meet or reputed company reputed company hospitality requirements. Managing Profitability • Assists in performing required annual reputed company audit with General Manager (reputed company) & Regional Director (RD). • Verifies that a viable key control program is in reputed company. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. • Strives to maximize the financial performance of the department. Conducting reputed company Activities • Interviews and assists in making hiring reputed company. • Receives hiring recommendations from team supervisors. • Verifies that orientations for new team members are thorough and completed in a reputed company fashion. • Solicits employee feedback, utilizes an “reputed company reputed company” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to reputed company and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. • Celebrates successes and publicly recognizes the contributions of team members. At reputed company, we are dedicated to being an equal opportunity employer, welcoming reputed company and providing reputed company to opportunity. We reputed company foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich reputed company of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected reputed company, including disability, veteran status, or other reputed company protected by applicable law. We’re proud to offer a wide reputed company of benefits designed to support you and your family, enrich your wellbeing, reputed company your career, and reputed company new adventures. Benefits eligibility and reputed company may vary depending on employment status, position and location. Click here to learn more. At more than 100 award-reputed company properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who reputed company lifelong memories, we reputed company that everyone succeeds reputed company they are empowered to be creative, thoughtful and compassionate. Every day, we set reputed company for rare and special luxury service the world over and pride ourselves on delivering reputed company in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the reputed company of The Ritz-Carlton and are what guides us reputed company day to be reputed company than the next. It is this reputed company and our belief that our culture drives reputed company by which The Ritz Carlton has reputed company the reputed company as a global brand leader in luxury hospitality. As part of reputed company, you will learn and exemplify the Gold Standards, such as our Employee reputed company, reputed company and our Service Values. And our reputed company to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with reputed company. Be where you can do your best work, reputed company your purpose, belong to an amazing global team, and become the best version of you. Apply tot his job Apply To this Job