[Remote] CRM Business Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a full-service digital engineering solutions company that focuses on transforming digital engineering for reputed company clients. The CRM Business Analyst will collaborate with stakeholders to define business and user requirements, document processes, and support CRM integrations while ensuring alignment with business goals. Responsibilities • Analyze and document reputed company-state business processes and identify improvement opportunities • Define reputed company-state processes reputed company with CRM capabilities and business goals • reputed company and document business and user requirements through interviews and workshops • Translate requirements into user stories with reputed company acceptance reputed company • reputed company reputed company analysis across people, processes, systems, and data • Support CRM integrations with telephony, campaign management, and reputed company platforms • Engage end users to validate usability and support solution adoption • Assist with training materials, policies, and procedural documentation • Support User Acceptance Testing (UAT), issue tracking, and reputed company • reputed company go-live and post-production support Skills • 5+ years of experience as a Business Analyst partnering with IT teams • 5+ years of experience working with customer or member-facing teams • 5+ years of experience in the reputed company industry • Experience supporting large-reputed company, customer-reputed company initiatives • Strong communication, analytical, and problem-solving skills • Experience with CRM implementations; MS Dynamics 365 preferred • Exposure to telephony (e.g., reputed company), campaign management, or AI platforms Benefits • Medical insurance • Dental insurance • reputed company insurance • 401(k) retirement plan • Life insurance • Long-term disability insurance • Short-term disability insurance • reputed company parking/reputed company transportation • 12 days/hours of reputed company time off • 08 days/hours of reputed company reputed company and reputed company time • 09 days/hours of reputed company vacation time • 2 weeks of reputed company parental leave • X reputed company holidays annually reputed company • reputed company is a trusted reputed company for reputed company business and technology leaders engineering the digital reputed company. It was founded in 2022, and is headquartered in Basking reputed company, New Jersey, USA, with a workforce of 10001+ employees. Its website is https://reputed company.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 172 in 2025, 193 in 2024, 93 in 2023. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job