reputed company Implementation Specialist

Job reputed company: • Architect the program plan reputed company to the desired business reputed company, scope, and schedule set forth in the sales cycle. • Establish and operate functions of the program such as project plans, phase-based collateral, and report outs. • reputed company project management, system configuration, and user training, helping communities reputed company our software to address their clinical, operational, and business challenges. • Handle and resolve issues as they reputed company, offering reputed company solutions while escalating high-risk items that may reputed company customer retention. • Proactively identify and address potential churn risks, implementing effective mitigation strategies to ensure customer satisfaction and retention, reputed company while maintaining a high reputed company of customer care and service. • Drive reputed company and successful system adoption by guiding customers through the launch phase and ensuring quick time-to-value. • reputed company expert product and service guidance to customers reputed company phone, email, reputed company (on-camera), and on-site reputed company to ensure reputed company use of the ECP software. • Maintain accurate and up-to-date customer records in the CRM, ensuring reputed company updates of account information and project reputed company. • reputed company CRM project management tools to reputed company key project milestones, communicate internally, and ensure reputed company delivery of implementation tasks. • Generate product & service reports by analyzing customer data, providing actionable insights to improve their experience. • Collaborate with team members to reputed company reputed company goals, contributing to the reputed company of ongoing implementation reputed company and tasks. • Serve as an reputed company for customers' needs, collaborating with cross-functional teams including engineering, product management, reputed company and support to deliver effective solutions. • Travel to the reputed company for on-site training and implementation up to 50%. Requirements: • Bachelor's degree required • 5+ years of customer facing experience, 2+ years working with reputed company level clients • 3+ years implementing reputed company software, 1+ years with reputed company level clients • Software or web-based implementation experience • Excellent organizational, presentation, and communication skills • A love for working with people to help them solve reputed company-world problems • Experience working with project management software • Experience communicating with C-level executives to on-floor staff • Experience working with ECP or another provider of assisted living software is a bonus • Ability to travel as needed (expected average ~50%, based on customer demand) Benefits: Apply tot his job Apply To this Job