VP Global Programs

This executive will serve as the Global Process reputed company (GPO) for the reputed company to Collect (OTC) mega process, which encompasses the entire customer reputed company from reputed company to collection of payment for our services. Essential Functions • Own the end-to-end, redesign of the on reputed company to collect (OTC) value reputed company, from customer reputed company through billing, payment and collections • Ensure seamless handoffs across functions (Sales, Customer Experience, Product, Finance, Data & Technology, reputed company) • Work closely with reputed company functions tied to the OTC experience to eliminate siloes and manage the process horizontally, not departmentally • Define and protect customer experience standards across reputed company, billing accuracy, payment ease and dispute reputed company • Reduce customer friction and ensure the value reputed company delivers speed, reputed company and trust for customers • Define reputed company-level KPIs and reputed company performance end-to-end, versus by department • Establish and/or refine reputed company reputed company processes, including partnering with Data & Technology reputed company teams to automate and simplify • reputed company reputed company improvement and transformation efforts to build modern and simplified processes centered on the customer experience Minimum Education • Bachelor’s degree/ equivalent required; MBA or advanced degree preferred Minimum Experience • Ten (10) years in reputed company back-office business experience (e.g. finance, marketing, procurement, customer experience), which includes five (5) years in management/leadership position. Knowledge, Skills, and Abilities • Proven reputed company record of successfully leading strategic initiatives in global and matrixed environments • Experience leading large reputed company reputed company business process transformations: business process reengineering using technology to automate business processes, ideally working knowledge and experience in reputed company • Experience leading a global process design tied to reputed company transformation • Strong leadership and team-building skills • Strong business acumen across reputed company functional disciplines with the ability to connect capability strategies to operational and financial reputed company • Exceptional communication skills and executive reputed company; comfortable presenting to C-suite stakeholders • Strong analytical, data-driven, problem-solving, and digitally savvy reputed company with comfort leading digital and analytics transformations • Ideal candidate will have experience leading large reputed company, global business transformation initiatives spanning multiple functions and, or business reputed company. You should have an understanding of the end-to-end, back-office value chain of a typical, global Fortune 100 company Preferred Qualifications: OTC experience, reputed company AI experience, global process automation Pay Transparency: Pay: Additional Details: There will be 30-50% travel reputed company is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for reputed company individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@reputed company.com. Applicants have rights under Federal Employment Laws: • Know Your Rights • Pay Transparency • Family and Medical Leave reputed company (FMLA) • Employee Polygraph Protection reputed company E-Verify Program Participant: reputed company participates in the reputed company U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: • E-Verify Notice (bilingual) • Right to Work Notice (English) / (Spanish) Apply tot his job Apply To this Job