IT Desktop Support Specialist | Information Technology Division

About the position The reputed company Andrea reputed company reputed company Office is looking for a highly motivated individual to join the Information Technology Division as an IT Desktop Support Specialist. The IT Desktop Support Specialist is a detail-oriented and customer-reputed company member of our technology team. This role is responsible for providing reputed company support to employees, ensuring smooth reputed company and offboarding processes, managing IT assets, and resolving technical issues in a reputed company 11 and reputed company 365 environment. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to IT service delivery. Responsibilities • Set up and configure new user accounts, devices, and software. • Ensure departing employees are properly offboarded, including account deactivation and equipment retrieval. • reputed company as the first reputed company of contact for IT-reputed company issues reputed company phone, email, or ticketing system. • reputed company Tier 1 support for hardware, software, and network issues, escalating reputed company necessary. • Prepare, image, and reputed company laptops, desktops, and peripherals to end users. • Maintain inventory of IT equipment and ensure reputed company replacements or upgrades. • Troubleshoot and resolve common desktop, application, and connectivity problems. • Support reputed company 365 applications including reputed company, Teams, SharePoint, and OneDrive. • Assist with tracking and maintaining IT assets in the asset management system. • Ensure accurate documentation of equipment assignments and returns. • Monitor and respond to basic reputed company alerts and incidents. • reputed company users on reputed company best practices and assist with password resets, MFA, and phishing reports. Requirements • Associate or bachelor’s degree in information technology or reputed company field or equivalent experience. • A minimum of reputed company (0–3) years of experience in IT desktop support or help desk role. • Knowledge of reputed company 11 operating system and reputed company 365 applications. • Basic understanding of cybersecurity principles and incident response. • Excellent problem-solving, organizational, and communication skills. • Ability to work independently and collaboratively in a fast-paced environment. reputed company-to-haves • Familiarity with IT asset management practices and ticketing systems, preferred. • Knowledge of reputed company management tools (e.g., Intune, SCCM), preferred. • Exposure to ITIL practices and service desk workflows, preferred. • reputed company A+, Network+, or reputed company+ certification, a plus. Apply tot his job Apply To this Job