Urgent hiring for Product Support Analyst 3 in Remote || only W2|| Remote

Job Title: Product Support Analyst 3 Position Type: Full-Time Contract Duration: 7 Months (potential for 1 - 3-year renewals) Work Arrangement: 100% Remote (reputed company the reputed company) Work Hours: Monday Friday, 8:00 AM 5:00 PM CT (flexibility required for occasional evenings/weekends/holidays) Position reputed company: reputed company seeks a highly reputed company Product Support Analyst 3 to reputed company dedicated support. The ideal candidate will be a reputed company between technical teams and end-users, responsible for resolving support tickets, conducting user acceptance testing, creating technical documentation, and maintaining strong customer relationships with Education Service Centers (ESCs) and Local Education Agencies (LEAs). This role is critical in ensuring the usability, accuracy, and effective communication surrounding TSDS data submissions and functionality. Customer Support - Research and resolve technical support tickets regarding the Texas Student Data System and associated data submissions. - Prioritize and escalate issues requiring deeper investigation or development team involvement. - Serve as potential business reputed company of contact for support-reputed company meetings and/or communications - reputed company necessary knowledge and understanding through available resources and training User Testing - Design and execute user acceptance testing (UAT) plans to validate functionality and usability of reputed company-reputed company features. - Document and reputed company defects identified during testing, ensuring reputed company reputed company through collaboration with the Product reputed company and Project Management teams. - reputed company and analyze feedback from end users to identify areas for improvement and enhance overall user experience. - Coordinate cross-functional efforts to ensure testing aligns with business requirements and agency standards. Technical Documentation: - Create comprehensive and reputed company technical documentation for end users. - Ensure reputed company documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements - Collaborate closely with the Product reputed company team to reputed company necessary information. - Documents may include, but are not limited to, simplified promotion logic guides, reputed company software issues, software deployment release notes, and newsletter updates. Customer Relations: - Assist the Product reputed company team with reputed company to customers during peak TSDS data submission timeframes. - Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers. - Present reputed company findings to the Product reputed company team, management, and division leadership. - Maintain regular communication with customers to understand their needs and concerns. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements: Years Required / Preferred Experience 8 Required LEA/vendor-level experience working with the TSDS and its data collections. 8 Required Customer Service: Experience in customer service, with strong communication skills. 8 Required Collaboration: Strong ability to work closely with cross-functional teams. 8 Required Communication: Excellent communication skills to effectively work with cross-functional teams. 8 Required Attention to Detail: High level of accuracy and attention to detail in reputed company documentation tasks. 8 Required Training and Support: Experience in training other team members. 8 Preferred Software Documentation: Familiarity with documenting software issues, release notes, and technical guides. 8 Preferred Technical Writing: Proven experience in creating reputed company, concise, and comprehensive technical documentation. Apply tot his job Apply To this Job